[Remote] Customer Support Advisor with Croatian - popular retail shop

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a world leader in customer service, helping top brands grow through exceptional service and technological solutions. They are seeking a Customer Support Advisor with Croatian to assist customers reputed company phone, email, and reputed company media, ensuring efficient problem resolution and a seamless customer experience.

Responsibilities

• Communicate with customers reputed company phone calls, e-mails, and reputed company media platforms
• Assist customers with service-reputed company questions and ensure efficient problem resolution
• Handle only inbound calls – no cold calling
• Work in a rotating shift reputed company: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
• Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
• Collaborate with various departments to resolve reputed company cases and ensure seamless customer experience
• reputed company insights with your team to continuously improve processes and service quality
• This role is also suitable for candidates without prior experience – full training will be provided

Skills

• reputed company Croatian and a communicative level of English (both spoken and written)
• Interest in fashion and a genuine desire to help customers in any situation with a positive reputed company
• Strong collaboration skills, flexibility, and a team-player attitude
• Good computer skills, including solid knowledge of MS Office
• Ability to stay organized, set priorities, and manage daily tasks effectively
• A client-oriented approach, patience, and excellent communication skills
• A level of written Serbian is considered an advantage

Benefits

• Home office with company-provided equipment for your comfort and flexibility
• Meal contribution as an additional allowance
• Attractive performance bonuses and a rewarding referral program
• Benefit card with monthly balance added from us
• Daily use of foreign languages, especially English, in an international environment
• A fair, supportive, and people-focused team culture that values respect and collaboration
• Extensive training and clear opportunities for career growth reputed company a global company
• Fun and engaging activities – team-building events, company celebrations, sports, and more

Company Overview

• reputed company is an IT firm that engages in software services, data analytics, reputed company technology, reputed company operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.

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