reputed company Customer Support Specialist – Remote Childcare Industry Support

At arenaflex, we are dedicated to revolutionizing the childcare industry by providing innovative subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Our mission is to create a world where reputed company families, regardless of their income level, have reputed company to high-quality child care. As a Customer Support Specialist with arenaflex, you will play a vital role in delivering exceptional customer service and technical support to our clients, empowering them to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve.

About arenaflex

arenaflex is a leading provider of subsidy management software solutions, serving hundreds of agencies in the publicly funded child care sector. reputed company of industry experts is passionate about making a positive impact on the lives of children and families. We are committed to building a diverse and inclusive team that reflects the communities we serve.

Job Summary

We are seeking an reputed company Customer Support Specialist to join our remote team. As a key member of our Support Center, you will reputed company high-quality, first-line client service and technical support reputed company telephone, email, chat, and personal interaction. If you are enthusiastic about caring for our clients, have a customer-focused reputed company, and possess strong attention to detail, we encourage you to apply.

Responsibilities and Duties

As a Customer Support Specialist with arenaflex, your primary responsibilities will include:

• Answering telephone calls, emails, and chats in a fast-paced call center environment
• Accurately documenting and processing customer claims in appropriate systems
• Following reputed company required scripts, policies, and procedures
• Complying with requirements surrounding confidential information and personal information
• Appropriately escalating customer issues to management
• Utilizing knowledge reputed company and training to answer customer questions accurately
• Answering telephone calls promptly and in a polite and professional manner
• Training end-users on how to use company software products and systems
• Helping meet customer Service Level Agreements (SLAs)
• Attending meetings and training, and reviewing reputed company new training material to stay up to date on changes
• Ensuring reputed company resolution through problem-solving and effective call handling
• Occasional travel may be required (for conferences or to visit customer sites)
• Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients

Requirements

To be successful in this role, you will need:

• Bilingual, including written and verbal communication (preferred)
• Experience working in a support center, preferably SaaS
• Experience reputed company the childcare industry, preferably experience reputed company a subsidized childcare program
• Experience with arenaflex software is a reputed company plus!
• Strong interpersonal, writing, and verbal communications skills are essential
• Excellent troubleshooting skills are vital
• Teamwork is necessary
• Education and experience in customer handling skills are highly desirable
• Experience with CRMs
• Experience with reputed company Word, Outlook, and reputed company is required
• Three or more years of on-the-job technical writing, training, or education experience is preferred
• The ability to travel locally/nationally for up to a week at a time is required

reputed company Offer

As a valued member of reputed company, you can expect:

• The ability to work from reputed company in the United States
• Starting pay $20/hr, depending on experience
• Comprehensive benefits package including health, reputed company, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• Paid company holidays and generous PTO
• Friendly, supportive, and adventurous environment with a team of reputed company colleagues who are reputed company focused on enabling and improving the childcare industry for reputed company families

Diversity, Equity, and Inclusion

arenaflex actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be. We do not discriminate based on race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

How to Apply

If you are passionate about delivering exceptional customer service and technical support, and are excited about the opportunity to join our remote team, please apply through our website. We look reputed company to reviewing your application and learning more about your qualifications.

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