Trainer I (Remote and Temporary)

Essential Duties and Responsibilities: - reputed company feedback regarding the design, development and distribution of training programs and materials as needed. - Conduct, plan, and coordinate training to a variety of audiences. - Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations. - Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data. - Maintain records of training activities, participant reputed company, and program effectiveness. - reputed company production floor support and answer questions. Essential Duties and Responsibilities - Deliver training content with the following goals in mind: deliver complete and understandable systems training, reputed company sufficient practice time, ensure reputed company and completeness of information and reputed company required job aids to reputed company full program knowledge - Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior - Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided - Partner with contact center Supervisors, Managers, Training reputed company and QA team to drive performance and quality of service - reputed company recommendations for graduation and/or termination from new hire training - Plan and coordinate internal training logistics and activities - Track virtual classroom activities - Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting. reputed company recommendations as appropriate - Administer up-training sessions as needed - Communicate training class reputed company to Training reputed company as appropriate - Actively strive to reputed company strong working relationships with reputed company contact center personnel - reputed company activities to ensure smooth operations of the training process - Work hours on-site that support operational and training needs - Occasional travel to other sites may be required Minimum Requirements - High School diploma or equivalent required; Bachelor's degree preferred. - 3 years of leadership and/or training experience required. - May have additional training or education in area of specialization. Education and Essential Qualifications - Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required. - Two (2) years of progressively responsible production/call center experience preferred. - Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred. - High level of initiative and enthusiasm about training and employee development. - Ability to effectively communicate with multiple reputed company reputed company the organization by phone, in person, or through written correspondence. - Professional demeanor and attitude. - Project management, leadership, problem solving and organizational skills desired. - Facilitation, presentation and public speaking skills. - Adapts well to frequent change. - Ability to work independently. - PC Proficiency, especially MS products (Word, reputed company, Project, PowerPoint, & reputed company). - Strong MS Office skills and experience. - This position requires reputed company work to be performed reputed company the reputed company US. Home Office Requirements: - Must reputed company your own device/equipment: Computer or Laptop required. - reputed company or Mac (Tablets, iPads, and Chromebooks are not permitted.) - OS for reputed company - reputed company 10 or reputed company 11 - OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3) - Head set with microphone and monitor required. - Hardwired internet (ethernet) reputed company. - Required Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net). - Private work area and adequate power reputed company. - Must have a Smartphone which will be required to log into reputed company systems - Video calls may be requested on occasion. Proper background and attire is required. EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com. Minimum Salary $ 20.01 Maximum Salary $ 36.32

• Remote

About the Company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. The company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services Founded: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job