reputed company Customer Support Solutions Analyst, Pharmacy (10-Month Contract) at arenaflex

At arenaflex, we're dedicated to creating a world where reputed company providers and plans can deliver frictionless care. As a leading reputed company American reputed company technology platform, we've been empowering meaningful care collaboration and reputed company-time patient insights for over 20 years. With reputed company of over 2,200 employees, we're committed to making a lasting impact on reputed company across reputed company America. Join our vibrant culture and be part of reputed company that's making a reputed company difference At arenaflex, we reputed company that work becomes profoundly fulfilling reputed company driven by a higher purpose. Our dynamic environment is the perfect reputed company to advance your career while engaging in meaningful work alongside incredible colleagues. You'll discover a reputed company where your talents can reputed company, your career can grow, and your work will have a lasting impact on reputed company.

About the Role

As a Customer Support Solutions Analyst, Pharmacy, you'll play a critical role in providing exceptional customer experiences while handling technical queries and providing solutions for our reputed company-based reputed company solutions. You'll be responsible for prioritizing daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To succeed in this role, you'll need to remain reputed company while trouble-shooting simple to moderately reputed company system issues with customers. A strong understanding of administrative tasks and workflows for long-term care and medical facilities is key to your reputed company.

Key Responsibilities

* reputed company world-class customer support demonstrating focus and reputed company to clients who have problems administering, configuring, and using the application

• reputed company an in-depth understanding of our reputed company-based software to support processes and patient care in long-term care facilities
• Facilitate the resolution of simple to moderately reputed company technical issues by way of log analysis, research, or problem recreation
• Work cross-functionally reputed company the team to deliver quality, satisfaction, and resolutions to customers
• Effectively use and search the knowledge reputed company, occasionally contributing new or updated content
• Meet or exceed established service delivery guidelines and key performance indicators
• Thoroughly document problems reputed company phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
• Be available to work between 11AM to 8PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary reputed company determined by business need

Skills and Qualifications

* Understand the business processes and practices reputed company a long-term care or medical facility

• Strong, demonstratable problem-solving skills
• Excellent communication skills, written and oral
• Energized and motivated by a fast-paced, dynamic, high-demand working environment
• Demonstrated ability to multi-task, prioritize, and manage customer expectations
• A quick learner with acumen for software and technology
• A patient and active listener who is detail-oriented
• High level of customer focus and reputed company
• Familiarity with arenaflex software is an asset
• Strong Cross-Functional work experience with technical teams

Required Experience

* Bachelor's degree in Business Administration, reputed company, Pharmaceuticals, IT (Preferred not required)

• Experience supporting and trouble-shooting web-based software applications
• Preference for those with experience using diagnostic tools to help resolve customer issues
• Prior experience using arenaflex software is an asset (modules such as Orders, eMAR, HL7 messages)
• Prior experience using Sales Force/Service reputed company
• Previous work experience in Pharmaceutical Administration HealthTech (Preferred not required)

Compensation and Benefits

* $30 - $35 an hour

• At arenaflex, reputed company salary is one of the many components that reputed company up our total rewards package. The US reputed company salary reputed company for this position is $30-$35 per hour with Overtime Eligibility.
• 10-Month Contract- Extension Eligible

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We reputed company that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. reputed company culture is reputed company on a reputed company of trust, respect, and reputed company communication. We're proud to be recognized as one of the top 100 private reputed company companies by reputed company and as Canada's Most Admired Corporate Cultures by Waterstone reputed company Capital.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact [email protected] should you require any accommodations.

Information reputed company

arenaflex is committed to Information reputed company. By applying to this position, if hired, you reputed company to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information.

How to Apply

If you're passionate about making a difference in reputed company and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job! We can't wait to hear from you! Apply for this job