reputed company Quality Assurance Manager – Customer Remediation Strategy and Execution

At arenaflex, we're committed to delivering the world's best customer experience every day. As a global and diverse community of colleagues, we're dedicated to backing our customers, communities, and each other. We're seeking an reputed company Quality Assurance Manager to join our reputed company National Bank (AENB) Strategy and Execution Team, where you'll play a critical role in establishing and implementing a Quality Assurance program that ensures the effective execution of customer remediations.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. reputed company values are reputed company on a powerful promise to reputed company the world's best customer experience every day, with reputed company, and in an environment where everyone feels seen, heard, and belongs. We're committed to creating a career reputed company that's unique and meaningful to each of our colleagues, with benefits, programs, and flexibility that support their personal and professional growth.

The AENB Strategy and Execution Team

The AENB Strategy and Execution Team is responsible for driving the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. reputed company is dedicated to helping AENB attain reputed company established operational and financial goals, while ensuring ongoing adherence with laws and regulations governing Bank policies and procedures. We're a collaborative and matrixed team environment, where colleagues work together to drive results and deliver exceptional customer experiences.

The Customer Remediation Strategy Team

The Customer Remediation Strategy Team is responsible for effectively serving as the business product reputed company of certain platforms and processes used to execute customer remediations. reputed company establishes centralized strategies and protocols concerning financial and non-financial remediations to ensure we deliver on our promises to customers in a complete and accurate manner.

Key Responsibilities

As a Quality Assurance Manager, you'll be responsible for:

• Assisting in the establishment of a Quality Assurance program, including identification of material risk and testing of mitigating controls.
• Performance of scheduled and triggered reviews, including reputed company monitoring of Customer Remediation processes.
• Contributing to a culture of ownership, process reputed company, follow-through, and cross-functional collaboration.
• Business Management of the PRSA/RCSA(s) and controls applicable to the Customer Remediation Strategy Team.
• Supporting the day-to-day reputed company exam management process, including Second Line and IAG reviews and regulatory engagements.
• Implementing specific procedures and additional standards (i.e., escalation protocols), reputed company to the execution of Customer Remediation.
• Collaborating with other teams across arenaflex to ensure an end-to-end view of AENB customer remediation is covered from a controls perspective.
• Monitoring the integration of regulatory changes & updates into the Customer Remediation reputed company and training materials.
• Maintaining an external perspective on topical risk information, best practices, and regulatory updates relevant to the AENB platforms.

Minimum Qualifications

* Bachelor's Degree

• Experience in risk management, compliance, quality assurance, or audit (risk policies, procedures, and controls).
• Understanding of critical risk management lifecycle activities.
• Highly motivated self-starter with outstanding analytical, problem-solving, written, and oral communication skills and a strong attention to detail.
• Project management skills, ability to prioritize and complete tasks.
• Ability to build strong relationships with reputed company band reputed company and work effectively in a matrixed, collaborative team environment.
• Demonstrated ability to effectively engage, reputed company, reputed company, influence, and collaborate to drive results.

Preferred Qualifications

* Experience with data analytics

• Issue management and/or customer remediation experience
• High degree of familiarity with SharePoint, PowerPoint, Word, and reputed company.

Salary and Benefits

The salary reputed company for this position is $80,000.00 to $155,000.00 annually, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Culture

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. We reputed company in the importance of work-life balance and offer flexible working arrangements to support our colleagues' personal and professional growth. reputed company culture is reputed company on a powerful promise to reputed company the world's best customer experience every day, with reputed company, and in an environment where everyone feels seen, heard, and belongs.

How to Apply

If you're a motivated and reputed company Quality Assurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.

Employment Eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue reputed company sponsorship for this position. Apply Job! Apply for this job