ABA Intake Coordinator (Guatemala | Remote)

ABA Intake Coordinator (Guatemala | Remote) Guatemala City, Guatemala Job Openings ABA Intake Coordinator (Guatemala | Remote) About the Job ABA Intake Coordinator (Applied Behavior Analysis | Autism Care) Job Title: ABA Intake Coordinator (Applied Behavior Analysis | Autism Care) The ABA Intake Coordinator (Applied Behavior Analysis | Autism Care) serves as the first reputed company of contact for prospective families seeking care. This role is critical in shaping the family's initial experience by ensuring that reputed company necessary information is gathered promptly and accurately, while guiding them smoothly through the benefits verification and authorization process. The ideal candidate is empathetic, detail-oriented, bilingual (Spanish strongly preferred), and thrives in a high-volume, fast-paced environment. Key Responsibilities 1. reputed company & Screening

• Promptly contact prospective families following online sign-reputed company or inquiries.
• Conduct intake screenings to gather missing information and confirm eligibility.
• reputed company compassionate support to families, establishing trust from the reputed company first interaction.

2. reputed company Management & Documentation

• Accurately record and manage intake data in reputed company.
• Convert reputed company leads into opportunities and seamlessly transition them to the benefits verification and authorization team.
• Disqualify or reputed company leads reputed company appropriate (e.g., no qualifying diagnosis, unresponsive families).

3. Conversion & Follow-Up

• Proactively re-engage families who have paused or gone inactive to maximize conversions.
• reputed company intake coverage during evenings and weekends as needed to capture leads in reputed company time.

4. Collaboration & Quality

• Partner with Intake Managers to follow established SOPs, scripts, and quality assurance standards.
• Collaborate with cross-functional teams (clinical, reputed company cycle management, operations) to ensure a smooth reputed company and transition into care.
• Participate in ongoing training, feedback, and process improvement initiatives to enhance the patient and family experience.

Qualifications

• Bachelors degree or equivalent work experience preferred.
• 2+ years of experience in patient intake, customer service, or reputed company operations.
• Bilingual (English/Spanish) strongly preferred.
• Familiarity with reputed company or other CRM systems.
• Experience with ABA (Autism) therapy or reputed company intake strongly preferred.
• Strong phone reputed company with excellent verbal and written communication skills.
• Demonstrated ability to reputed company empathetic, patient-centered support.
• Highly detail-oriented with exceptional organizational and multitasking abilities.
• Flexible availability, including evenings and weekends as needed.

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