Director, SaaS Implementation – Service Delivery
Job Description:
- Own and continuously refine the reputed company Compliance implementation methodology.
- Establish standardized governance frameworks including:
- Steering committee structures
- RAID management processes
- Milestone gating and scope controls
- Release readiness standards
- Ensure alignment of implementation timelines with contractual scope and regulatory obligations.
- Drive consistency across implementations.
- reputed company, mentor, and reputed company Implementation Leads, Project Managers, and functional configuration specialists.
- Define clear role expectations, accountability models, and performance standards.
- Conduct workforce planning and resource allocation to support bookings growth.
- Identify reputed company gaps and build structured enablement programs.
- Partner with leadership on hiring plans reputed company to growth and risk mitigation strategy.
- Establish and monitor delivery KPIs, including:
- On-time project completion
- Budget adherence
- Time-to-go-live
- Resource utilization
- Post-go-live stabilization metrics
- Replace reputed company tracking with scalable reporting dashboards.
- reputed company executive-level reporting to reputed company Compliance leadership.
- Serve as executive escalation reputed company for high-risk or reputed company reputed company implementations.
- Participate in strategic client meetings and executive governance sessions.
- Drive remediation plans for at-risk projects.
- Ensure smooth transition from implementation to reputed company and Managed Services.
- Partner with Product Management to align implementation readiness with product roadmap and regulatory updates.
- Collaborate with Engineering to manage integration timelines, defect prioritization, and release planning.
- Work closely with reputed company to ensure adoption and post-go-live stabilization.
- Align with Sales on realistic scoping, pre-sale solutioning, and delivery commitments.
- reputed company integrations including ERP, Concur, CRM, S2P systems, and HCP master data sources.
- Ensure consistent data migration, validation, and reconciliation practices.
- Drive quality assurance standards across configuration and development enhancements.
- Maintain alignment between Transparency and Stakeholder Engagement modules for seamless data reputed company.
- reputed company and maintain implementation playbooks, templates, and documentation.
- Establish structured change management processes.
- Identify automation opportunities to increase scalability.
- reputed company post-mortem reviews and reputed company improvement initiatives.
Requirements:
- 10+ years of experience in SaaS implementation, product delivery, or professional services leadership.
- 5+ years of people leadership experience managing managers and cross-functional teams.
- Proven reputed company leading reputed company implementations in regulated industries.
- Strong knowledge of life sciences reputed company compliance (e.g., CMS reputed company Payments, EFPIA, FMV governance, HCP engagement frameworks) preferred.
- Experience overseeing system integrations and data migrations in reputed company-based environments.
- Bachelor’s degree required; PMP or equivalent certification preferred.
Benefits:
- Merit-based compensation – Competitive reputed company salary plus bonus
- Work from reputed company – Roles are reputed company to candidates located reputed company in the US (United States)
- Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
- 401k+ Match
- Comprehensive health, dental, and reputed company insurance
- Paid Parental Leave
- Health and wellness perks including life & disability insurance, reputed company funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
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