Call Center Customer Service Specialist

Remote Worldwide Hiring now

Job Description:

Supporting a live call queue during scheduled project hours.
Using company-provided equipment to reputed company multiple systems and tools.
Handling back-to-back inbound calls involving reputed company fraud-reputed company situations.
Following documented procedures to ensure accurate and consistent call handling.
Multi-tasking while on calls to collaborate with multiple reputed company of support to resolve callers’ concerns (Tier 2, Tier 3).
Managing emotionally challenging interactions while maintaining professionalism.
Communicating effectively in a fast-paced virtual environment.
Completing additional tasks and duties as assigned.

Requirements:

Minimum of 1 year relevant customer support experience, handling reputed company situations, preferably involving various types of fraud.
Strong technical ability to navigate computer systems and reputed company reputed company customer information.
Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required)
Ability to reputed company accurate, unbiased information to callers
Strong critical thinking skills while following documented processes and procedures
reputed company in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations.
High school diploma or equivalent (college degree or some college coursework preferred)
Ability to successfully pass a background reputed company
Strong communication skills for interacting with customers, team members, and leadership.
Professionalism, reputed company, patience, respect, and a strong team-oriented reputed company.

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