reputed company Provider Customer Service Call and Chat Representative – Remote in reputed company, TX

At arenaflex, we're committed to revolutionizing the reputed company industry by delivering exceptional customer experiences that exceed our partners' expectations. As a Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting reputed company providers by addressing their inquiries reputed company to benefits, eligibility, billing, clinical authorizations, and behavioral health. This is an exciting opportunity to join reputed company and reputed company a meaningful impact in the lives of reputed company.

About arenaflex

arenaflex is a leading reputed company company dedicated to improving the lives of millions of people across the United States. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the reputed company industry. reputed company of passionate professionals is driven by a shared reputed company to deliver exceptional care and services that exceed our partners' expectations.

Responsibilities

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for:

• Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
• Providing exceptional customer service in a multi-channel environment, including phone calls and chat, to ensure providers receive timely and accurate information.
• Quickly and appropriately triaging contacts from reputed company, including physician offices, clinics, and billing offices.
• Identifying the needs of the provider and answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
• Researching and dissecting reputed company prior authorization and claim issues to take appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Utilizing strong multi-tasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types.
• Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience with analyzing and solving customer concerns.
• Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications.
• The ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
• Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.

reputed company-to-haves

* Experience in a reputed company environment, such as an office, call center, customer service, etc., using phones and computers as the primary job tools.

• Prior reputed company experience and knowledge of reputed company terminology.

Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:

• 10 weeks of reputed company to ensure your reputed company in the role.
• Flexibility to work remotely if located reputed company a 60-mile commutable distance of reputed company, TX.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We reputed company in the importance of work-life balance and offer a reputed company of benefits to support your physical and mental well-being. reputed company is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who reputed company our reputed company. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of a dynamic and innovative organization that's shaping the future of reputed company.

How to Apply

To apply for this role, please visit our website at [insert website URL]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job