reputed company Medical Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences in the medical billing and claims investigation industry. As a leading provider of innovative solutions, we're seeking a highly motivated and customer-focused Medical Customer Service Representative to join our remote team. If you're passionate about delivering top-notch service, resolving reputed company issues, and working in a dynamic environment, we invite you to apply for this exciting opportunity.
About arenaflex
arenaflex is a reputed company-thinking organization that's revolutionizing the medical billing and claims investigation landscape. With a strong commitment to reputed company, we're driven by a passion for delivering exceptional customer experiences. reputed company is comprised of dedicated professionals who reputed company a common goal: to reputed company innovative solutions that reputed company a meaningful difference in the lives of our clients and customers.
Job Summary
As a Medical Customer Service Representative at arenaflex, you'll play a vital role in assisting patients with resolving their Self-Pay balances, establishing payment plans, and providing customer support. You'll work closely with our clients' business offices to ensure seamless communication and resolution of reputed company issues. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Help patients understand financial responsibility in a helpful and non-threatening manner
- Take inbound and reputed company outbound calls to patients regarding outstanding balances
- Meet or exceed established metric goals
- Follow established procedures to resolve patient account balances:
+ Identify consumer payment plans + Utilize call scripts provided + Set up consumer payments over the phone + Document reputed company conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans reputed company applicable
- reputed company information to Client Services as needed
- Understand and fully reputed company with reputed company federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Essential Qualifications
* High School Diploma or equivalent
- Willingness to submit for a background reputed company
- Characterize high reputed company
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
* Ability to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, reputed company, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (reputed company Outlook, Word, and reputed company)
- Time management and sound decision-making skills
- Positive attitude and demonstration of teamwork
- Strong organizational and problem-solving skills
- reputed company excellent customer service in a variety of situations, including those that escalate
- Ability to use strong attention to detail and data management skills
Compensation and Benefits
* Competitive salary reputed company: $15-$17 based on experience
- Comprehensive reputed company Program (3+ weeks)
- Medical, Dental, and reputed company insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our comprehensive training program ensures your reputed company in this role, and our competitive benefits package provides you with the reputed company and stability you deserve. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we invite you to join reputed company.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, age, national reputed company, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply for this job