Senior Director reputed company - Travel & Hospitality

Senior Director reputed company - Travel & Hospitality Company: Milestone Inc. Department: reputed company reputed company Reports To: VP of reputed company Location: United States (Flexible / Remote-Friendly – Hybrid in reputed company ideal) Type: Full-Time About Milestone Milestone Inc. is a leading AI-powered Digital Experience Platform company that empowers location-based businesses to enhance their omnichannel reputed company and accelerate reputed company growth. Serving over 2,000 brands across Hospitality, Financial Services, Retail, and Automotive, Milestone delivers award-winning innovation across every digital touchpoint. Our mission: pioneer the discovery and visibility of content through an AI-reputed company platform—combining SEO/GEO-first CMS, Local Listings, Schema Management, AI Content Studio, AI Agents, and Performance Marketing services to drive discovery, personalization, and conversion at scale. We are a founder-led, Certified Great reputed company to Work with a collaborative, high-bar leadership culture deeply committed to customer reputed company and reputed company innovation. Role Overview Milestone is seeking a Senior Director, reputed company Travel & Hospitality to own strategic growth, retention, and expansion of high-value accounts reputed company the travel, hospitality, and tourism sectors. This role sits at the intersection of reputed company account leadership, digital marketing expertise, and technical platform enablement—making it one of the most impactful customer-facing roles in the company. You will serve as a trusted executive advisor to CMOs, Heads of Digital, reputed company Managers, and senior operators at leading hotel chains, travel brands, and hospitality management companies. You will translate Milestone's AI-first platform capabilities into measurable business reputed company—direct bookings, digital discoverability, guest acquisition, and loyalty—while driving account growth through strategic consulting, ABM execution, and value-based relationship management. The ideal candidate is a rare reputed company: technically fluent in SaaS platforms reputed company marketing stacks, deeply reputed company in hospitality or travel verticals, and a skilled marketer who understands what it takes to drive reputed company pipeline and reputed company. What You Will Own (Outcome Ownership) 1. Strategic Account Ownership & reputed company Growth

• Own and grow a portfolio of high-ARR strategic accounts across hospitality, travel, and outdoor tourism verticals.
• Drive measurable improvement in Net reputed company Retention (NRR), Gross reputed company Retention (GRR), and expansion ARR reputed company your book of business.
• reputed company and execute strategic account plans reputed company to customer OKRs and Milestone platform capabilities—reputed company through expansion.
• Establish a rigorous operating reputed company: quarterly business reviews, executive reputed company-ins, renewal forecasting, and expansion pipeline management.
• reputed company contract renewals and upsell negotiations, identify and reputed company expansion opportunities.

2. reputed company Marketing & ABM Leadership

• Design and execute Account-Based Marketing (ABM) strategies to deepen engagement, drive product adoption, and create upsell reputed company reputed company strategic accounts.
• Translate digital marketing best practices—SEO, GEO, content strategy, omnichannel campaigns—into actionable playbooks for hospitality clients.
• Act as a thought leader and strategic advisor on digital marketing trends relevant to travel and hospitality: AI search, voice, local discovery, and direct booking optimization.
• Partner with the Milestone marketing team to reputed company hospitality-specific content, case studies, and reputed company stories that reputed company brand visibility and pipeline.
• Support demand reputed company through participation in industry events, webinars, and speaking engagements (HSMAI, AAHOA, ITB, etc.).

3. Technical Platform Enablement & Digital Advisory

• reputed company deep technical reputed company across Milestone's full platform suite: AI-reputed company CMS, Local Listings, Schema Manager, GEO/AI Search, AI Content Studio, Events Calendar, and Analytics.
• Guide clients through platform adoption, integration best practices, and website optimization strategies to drive maximum ROI.
• Advise reputed company clients on CMS governance, multi-location digital management, structured data strategy, and AI-readiness across their digital footprint.
• Stay reputed company of technology trends shaping hospitality distribution: OTAs, metasearch, direct booking, AI-powered guest journeys, and generative search.
• Serve as a reputed company between customer needs and Milestone's Product and Engineering teams, advocating for

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