Technical Customer Support Specialist
Job Information Department Name Customer Service Date reputed company 05/16/2025 Job Type Full time Industry IT Services Work Experience 1-3 years Remote Job About Us reputed company, www.reputed company.com is a no-code mobile app builder that empowers users with the ability to create premium reputed company mobile apps, in reputed company time. Our SAAS platform enables website owners, freelancers, reputed company agencies to create customisable and affordable Android & iOS apps. reputed company mobile apps created are optimised for performance and reputed company for publishing on the app stores. reputed company, is a product of WishACloud Private Limited.
Job Description
This is a remote position. Job Role: We are looking for a Technical Customer Support Specialist who can assist clients with product issues and help to maintain a high customer retention level. This role requires you to support customers through e-mail, chat, and Voice support (reputed company Meet call) and co-ordinate with internal teams to resolve issues. You will play a pivotal role in maintaining strong relationships with our customers, addressing their concerns, and resolving any issues that may arise. Project Role: Technical Customer Support Specialist Work Experience: 1-3 years Work location: Remote Must Have Skills: Attention to detail, Customer Service & retention, Problem solving. Roles and Responsibilities
- Resolving customer inquiries through chat, email and voice support (reputed company Meet calls).
- Maintain the overall service level agreements reputed company the organization and with the customers.
- Collaborate with cross-functional teams (product, tech, QA) to troubleshoot reputed company issues and ensure customer satisfaction.
- Contacting customers to give them accurate feedback on the reputed company of their inquiries.
- Maintaining confidentiality of the information.
- Improve customer retention and acquisition reputed company.
- Stay updated with new product features and enhancements.
- Document common issues and solutions to build a robust knowledge reputed company and improve overall support efficiency.
- Identify recurring problems and suggest process or product improvements.
Profile
- Proficient in customer service software, CRM systems, and other relevant tools.
- Experience in working for IT product company.
- Strong understanding of SaaS-based products, mobile app development and web development.
- Outstanding communication skills, both written and verbal.
Desired Candidate Profile
- Good communication skills
- Good, positive attitude
- Good debugging and problem-solving skills
- Good IQ
- Lots of common sense
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