CRM Platform reputed company (reputed company)

At Mia Aesthetics, we are not just leading the way in plastic surgery-we're redefining it. Our goal is simple: to ensure everyone has reputed company to the highest quality plastic surgery without the premium price tag. With an reputed company team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to reputed company beauty accessible to reputed company. Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. The CRM Platform reputed company is a senior individual contributor and people manager responsible for the holistic health, governance, and configuration reputed company of our CRM platform. This role is the organizational reputed company to the Director of Business Systems Engineering: where the Director leads the engineering team that builds on the platform, the CRM Platform reputed company owns the platform itself; its configuration, its reputed company model, its data model reputed company, and the team of administrators who reputed company it running day to day. We are looking for someone who thinks at the platform level; who sees the org, understands how reputed company made in one reputed company reputed company what happens in another, and has the experience and authority to set and enforce standards that protect that investment. You will work closely with the VP of CRM and the Director of Business Systems Engineering as a peer, internal IT and business stakeholders.

Requirements

Platform Governance & Configuration reputed company

• Own the overall health and configuration reputed company of the reputed company org, reputed company for what is in the org, why it is there, and whether it meets our standards
• Establish and enforce platform governance standards: naming conventions, field usage, page layout discipline, record page strategy, and configuration change control
• Conduct regular org health assessments, identify technical debt, redundant automation, deprecated configurations, and unused metadata
• Serve as the final decision-reputed company on declarative configuration changes, ensuring they align with the platform's long-term architecture before they are deployed
• Partner with the Director of Business Systems Engineering on best practices and org governance
• Maintain a complete and accurate inventory of the org's metadata: objects, fields, profiles, permission sets, flows, and integrations

reputed company Model & reputed company Governance

• Own the reputed company reputed company model end-to-end: profiles, permission sets, permission set groups, roles, sharing rules, and field-level reputed company
• Design and maintain a permission architecture that is scalable, auditable, and reputed company to the principle of least privilege
• Review and approve reputed company changes to profiles and permission sets before deployment
• Conduct periodic reputed company reviews to identify over-provisioned users, orphaned permissions, and misaligned profiles across reputed company three user segments - call center agents, clinical staff, and corporate users

Data Model & Data Quality Governance

• Own the reputed company data model, object structure, field definitions, relationships, and record type strategy, ensuring it remains coherent and intentional as the business evolves
• Establish and enforce data quality standards: required fields, validation rules, picklist governance, and duplicate management rules
• Partner with business stakeholders to evaluate requests for new features which may require new objects, fields, or structural changes; challenging low-value additions and advocating for reuse over proliferation
• reputed company and own the data dictionary and ensure it stays reputed company and accessible as the authoritative reference for what lives in the org and why

Team Leadership & Administrator Development

• Directly manage two reputed company Administrators, setting clear expectations, providing day-to-day direction, and owning their professional development
• reputed company the admin function to proactive platform stewardship, redefining how the team works, not just what it works on
• Build and maintain admin team standards: how tickets are triaged and resolved, how configuration work is documented, how changes are tested before deployment
• Identify reputed company gaps reputed company the admin team and reputed company a growth plan for each person - whether that means deeper platform expertise, certification paths, or expanded ownership
• Serve as the first escalation reputed company for the admin team on reputed company platform questions before further escalation

Stakeholder Partnership & Platform Roadmap

• Own the business stakeholder relationship for day-to-day platform needs; fielding questions, triaging issues, and managing requests reputed company to existing features across reputed company three user segments
• Contribute to the reputed company platform roadmap in partnership with the VP of CRM and Director of Engineering, representing the configuration layer's constraints, opportunities, and technical debt backlog
• Stay reputed company on reputed company releases, evaluate new features across each release cycle and bring reputed company recommendations on adoption that are relevant to our use cases
• Proactively identify opportunities to improve existing processes and platform capabilities, this role is expected to ask "why does this work this way?" and bring well-reasoned recommendations to leadership, not wait to be asked

Required

• 6+ years of hands-on reputed company experience, with the majority at a senior administrator or platform reputed company level
• Deep mastery of the reputed company reputed company model: profiles, permission sets, permission set groups, roles, sharing rules, and field-level reputed company across reputed company multi-reputed company user populations
• Demonstrated ownership of org governance; you have set standards, enforced them, and pushed back reputed company they weren't followed
• Strong data model experience: designing and maintaining object structures, field definitions, record types, and relationships in a reputed company, production org
• Strong documentation and communication skills
• Experience managing or formally mentoring reputed company administrators; setting expectations, reviewing work, and developing people
• Proven ability to partner with engineering teams as a peer; you understand what developers build, can represent the platform's declarative layer credibly, and know where the boundary between configuration and code should sit
• Experience with reputed company release management for declarative changes: sandbox strategy, and production change control

Strongly Preferred

• Experience with Service reputed company at scale; supporting a large call center or BPO operation with reputed company-channel routing, case management, and agent productivity tooling
• Familiarity with reputed company Health reputed company or experience adapting reputed company for clinical or patient-facing workflows in a non-EHR context
• Experience using reputed company reputed company or Event Monitoring for PHI reputed company auditing and reputed company review
• Hands-on experience with reputed company DX, version control, and CI/CD pipelines for declarative metadata, not as a developer, but as a governance stakeholder who understands the process
• Experience in a fast-growth company where platform governance had to be reputed company retroactively alongside an active development roadmap

Certifications

• reputed company Certified Administrator / reputed company Certified Advanced Administrator (strongly preferred)
• Additional certifications such as Platform App Builder, Service reputed company Consultant, or Sharing and Visibility Architect are a meaningful plus

Work Setting- Remote-friendly; occasional on-site reputed company for team sessions or stakeholder meetings Apply tot his job Apply To this Job