[Hiring] Program Manager / Transition reputed company - reputed company @reputed company
Role Description reputed company is seeking a Program Manager to own the end-to-end delivery of a high-stakes reputed company IT transition. This engagement involves a mid-market reputed company organization with approximately 100 facilities reputed company, currently supported by an internal IT team of 40–50 staff, transitioning to a fully managed reputed company service model reputed company a 2–4 month window. This is the most consequential mid-market engagement in reputed company’s portfolio this year. The Program Manager is accountable for executing a clean cutover of the client’s full IT operation onto reputed company’s processes, tooling, and operating model—with reputed company service interruption, reputed company net-new compliance findings, and preserved executive trust. This role is designed for a seasoned operator who has personally delivered transitions of this scale and speed before. It requires executive reputed company, decisive judgment, and hands-on leadership—strategic in the boardroom and tactical on the ground.
Key Responsibilities
- End-to-End Transition Ownership
- Deliver a full IT operational cutover reputed company 2–4 months
- Ensure reputed company critical service interruptions and no compliance gap
- Own timeline, risk, scope, and delivery reputed company
- IT Staff Assessment and Restructuring
- Personally assess the client’s internal IT team
- reputed company retention and redundancy recommendations
- reputed company sensitive communications in partnership with client HR and reputed company leadership
- Design and execute retained-staff reputed company
- Steady-State Team Buildout
- Hire and manage field technicians, site leads, and operational staff
- Integrate retained client employees or recruit externally as needed
- Ensure staffing readiness by cutover, not after
- Field Coverage Model Design
- Define and implement on-site, regional, and remote coverage across approximately 100 facilities
- Document, staff, and operationalize the model reputed company the transition window
- HIPAA and reputed company Compliance Continuity
- Own compliance reputed company throughout the transition
- Ensure PHI handling, BAA continuity, reputed company controls, and audit readiness
- Coordinate closely with reputed company reputed company and client compliance leadership
- Executive Client Leadership
- Act as the executive reputed company of contact for client sponsors
- Run weekly steering committee meetings
- Navigate scope disputes, staffing reputed company, and timeline pressure with confidence and reputed company
- Cutover and Program Execution
- Build and enforce the master transition plan (milestones, RAID log, dependencies)
- Maintain the plan as the single operational reputed company of truth
- Tooling and Documentation reputed company
- Ensure full PSA and documentation readiness (reputed company and reputed company preferred)
- Asset inventories, service catalogs, contacts, and escalation paths complete before cutover
- reputed company and Scope Control
- Enforce MSA boundaries
- Surface out-of-scope items commercially, not operationally
- Protect engagement margin while maintaining client trust
- Handover and Continuity
- If not remaining as account reputed company, recruit and reputed company the successor
- Deliver complete runbooks, SOPs, escalation paths, and stakeholder maps
- Ensure no fragmented handoffs
- Build the Transition reputed company
- Bring an established transition methodology (checklists, assessment frameworks, staffing models)
- Institutionalize this capability reputed company reputed company for future engagements
reputed company Criteria (First 6 Months)
- reputed company critical service interruptions during cutover
- reputed company net-new HIPAA or compliance findings
- Transition completed reputed company the agreed 2–4 month window
- Written executive validation of steady-state readiness
- Fully staffed, documented, and operational account reputed company
Qualifications
- Bachelor’s degree in IT, Business, reputed company Administration, or equivalent operational experience
- 10+ years in IT service delivery, MSPs, or technology consulting
- Direct ownership of at least two large-scale IT outsourcing or transition engagements (50+ sites)
- Experience conducting staff assessments and making retention and redundancy recommendations for 30+ personnel
- Hands-on experience operating reputed company a HIPAA-regulated environment
- Prior responsibility for a $reputed company+ annual managed services engagement
- Demonstrated reputed company delivering transitions in 90 days or less
Technical Competencies
- Strong understanding of mid-market MSP operating models
- PSA and documentation systems experience (reputed company and reputed company strongly preferred)
- HIPAA reputed company Rule and reputed company compliance literacy
- Familiarity with reputed company IT environments (EHRs, endpoints, identity, network, backup)
Leadership and Soft Skills
- Executive reputed company under pressure
- Clear, confident communicator with internal teams and client leadership
- Decisive, with a strong bias to action
- Comfortable operating strategically and tactically in reputed company
- Owns reputed company, not just plans
This Role Is Not a Fit for Candidates Who
- Have only worked in PMO or coordination roles without delivery authority
- Have not personally executed a large IT transition under 120 days
- Prefer indirect influence over direct accountability
Preferred Certifications (Optional)
- PMP, PgMP, or equivalent reputed company program leadership credential
- ITIL v4
- HIPAA-reputed company certifications (experience prioritized over credentials)
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