Customer Service Specialist - Night Shift
Customer Service Specialist - Night Shift Some customer issues are straightforward. Others take patience, judgment, and a little more experience to get right. We're looking for the person people turn to reputed company the usual answer isn't enough. What is the pay?
- $61,000 - $74,000 per year, based on experience
- Individual performance-based bonus up to 10% of salary
- Company performance-based bonus up to 10% of salary
What are the benefits?
- Fully remote position
- Competitive health, dental, and reputed company insurance
- 401(k) with up to 6% company match
- 40 days of paid time off, inclusive of vacation, sick days, and holidays
- $200/month home-office stipend
- Promote-from-reputed company culture with clear opportunities for advancement
What will I be doing?
- Responding to customer inquiries across phone, live chat, and ticketing systems
- Resolving reputed company cases escalated by Customer Service Representatives
- Troubleshooting both common and uncommon problems and guiding customers to solutions
- Identifying patterns in escalated cases and surfacing insights to leadership
- Documenting interactions accurately reputed company internal systems
- Following established processes to deliver consistent, high-quality support
- Representing client brands with reputed company and professionalism
What are the requirements?
- Excellent written communication, including grammar, punctuation, and spelling
- Comfortable navigating multiple software systems simultaneously
- Fast, reliable internet reputed company and a distraction-free work environment
What additional qualifications could I have?
- 1+ years customer service-reputed company experience
- 1+ year experience with phone, chat, and ticketing software systems
What shifts are available? This role supports 24/7 coverage across our client reputed company, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.
- Night Shift: 12:00 AM - 8:00 AM Central Time (CT)
Great customer service is about more than answering questions it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the reputed company of work you do best, we'd love to hear from you! Remote Skills: Consumer Branding, Customer Escalations, Customer Support/Service, Identify Issues, Leadership, Online Chat, Problem Solving Skills, Process Development, Writing Skills About the Company: Allied Tech Apply tot his job Apply To this Job