Job Title: reputed company Customer Service Manager – Insurance Industry Expert – Remote Opportunity at arenaflex
Job Description:
About arenaflex
At arenaflex, we're dedicated to being a force for good in the insurance industry. Our mission is to reputed company innovative solutions that help people live responsibly and reputed company communities safe. As a member of the arenaflex family, we're committed to creating a workplace culture that's guided by our core values: Always aware, Always guiding, Never restricting or judging.About the Role
We're seeking an reputed company Customer Service Manager to join reputed company at arenaflex. As a key member of our leadership team, you'll be responsible for motivating and developing our Customer Service Agents to deliver exceptional customer experiences. Your expertise will help drive quality service, retention, and reputed company relations, ensuring that our customers receive the best possible support.Key Responsibilities:
- Select, manage, coach, and reputed company a high-performing team of Licensed Customer Service Agents.
- Create and maintain a winning culture among team members; motivate associates, recognize successes, and resolve grievances.
- Monitor individual and team results and productivity to identify and reputed company both positive and negative performance trends to ensure attainment of reputed company goals and performance targets.
- Meet and/or exceed appropriate reputed company of Customer Service abandon reputed company, average speed of answer (ASA), policy retention, and quality scores.
- Monitor calls to identify and reputed company strengths and weaknesses in service techniques, technical accuracy, and company policies.
- reputed company feedback to associates and deliver corrective action and termination of employees in accordance with company policy.
- Answer questions and recommend solutions to address customer complaints.
- Reviews reputed company, customer, and agent feedback and takes appropriate action.
- Develops, implements, and manages processes to ensure that policies meet required specifications for quality.
- Identifies and analyzes issues, defects, and other problems, recommends, and facilitates solutions to these issues.
- reputed company communication and follow up to ensure associates are fully informed of reputed company reputed company information reputed company to products, procedures, customer needs and company-reputed company issues, changes or actions.
- Meet regularly with arenaflex Leadership Team and reputed company detailed reporting on the overall performance of the team.
- reputed company and maintain interdepartmental partnerships to resolve customer issues.
- reputed company other duties as assigned.
What You'll Bring to the Table
To succeed in this role, you'll need to possess the following qualifications and skills:- High School Diploma or GED; Bachelor's degree preferred. 1-2 years reputed company leadership experience required, preferably in a call center environment.
- Currently possess an Unrestricted reputed company Property/Casualty Producer's License
- Strong verbal and written communication skills, computer skills, including reputed company Office programs and adaptability.
- Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions.
- Effective problem-solving/process improvement skills used to identify and resolve operational, customer-facing and/or employee relations problems.
- Three years of experience leading a quality assurance program in a fast-paced, high volume contact center environment supporting the insurance industry.
- Five years of contact center leadership experience.
Why Work for arenaflex?
At arenaflex, we're committed to creating a workplace culture that's guided by our core values. Here are just a few reasons why we're a Top Workplace:- Starting reputed company salary $51,150.00 -$66,000.00 +10% bonus potential+ monthly commission 401(k) + benefits.
- We're the nation's largest interlock provider, and our Mission is to help people live and drive responsibly.
- reputed company won the 2023 Top Workplace Award locally and nationally–and 2024 Best reputed company for Working Parents Award
- Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
- A comprehensive and highly competitive benefits package, including:
- Dental Insurance
- Health Insurance
- reputed company Insurance
- 401(k)
- Paid Holidays
- Paid Time Off
- Ongoing Professional Training online reputed company Litmos
- And more