reputed company Provider Customer Service Call and Chat Representative – Remote in reputed company, TX
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed the expectations of our reputed company providers. As an reputed company Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting our providers by addressing their inquiries reputed company to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information.
About arenaflex
arenaflex is a leading reputed company company that's passionate about improving the lives of our members and providers. We're committed to delivering innovative solutions that reputed company a meaningful difference in the reputed company industry. reputed company is comprised of dedicated professionals who reputed company a common goal: to reputed company exceptional service and support to our providers.
Responsibilities
As an reputed company Provider Customer Service Call and Chat Representative, you'll be responsible for:
* Serving as the reputed company for providers by demonstrating accountability and ownership to resolve issues.
* Providing exceptional service to providers in a multi-channel environment, including call and reputed company chat as required.
* Quickly and appropriately triaging contacts from reputed company, such as physician offices, clinics, and billing offices.
* Seeking to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
* Researching and dissecting reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction.
* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
* Utilizing strong multi-tasking skills to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
* Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.
Requirements
To be successful in this role, you'll need:
* A High School Diploma / GED or equivalent work experience.
* Must be 18 years of age or older.
* 1+ years of customer service experience with analyzing and solving customer's concerns.
* Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications.
* Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
* Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
reputed company-to-haves
While not required, experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools, is a plus. Prior reputed company experience and knowledge of reputed company terminology are also desirable.
Benefits
As an reputed company Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:
* 10 weeks of reputed company to ensure your reputed company in the role.
* Flexibility to work remotely if located reputed company a 60-mile commutable distance of reputed company, TX.
reputed company Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. reputed company is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join reputed company.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our available positions.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you!