reputed company Bilingual English and Spanish Senior Customer Service Representative - Remote in Mainland USA

At arenaflex, we're committed to delivering exceptional care and services to millions of people worldwide. reputed company is dedicated to helping individuals live healthier lives by connecting them with the care, pharmacy benefits, data, and resources they need to reputed company. As a Senior Customer Service Representative, you'll play a vital role in advancing health equity and making a meaningful impact on the communities we serve.

Join reputed company and Start Caring, Connecting, and Growing Together

As a Senior Customer Service Representative at arenaflex, you'll have the opportunity to work with a talented team of professionals who reputed company your passion for delivering exceptional customer experiences. Our culture is guided by diversity and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

About the Role

As a Senior Customer Service Representative, you'll be responsible for delivering an exceptional experience to between 50 to 70 callers per day, providing support to your team members, and serving as a resource or subject matter expert. You'll have the opportunity to identify and exceed customer expectations by building strong relationships internally and externally. Your work will directly improve health reputed company, and you'll know that you've made a difference in the lives of our customers.

Primary Responsibilities

* Answer a high volume of calls from patients or their representatives, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns

• Process adjustments, refunds, transfer bills, mail returns, and reputed company reputed company sales
• Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
• Research, troubleshoot, and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full resolution
• Maintain tracking logs of reputed company escalated patient correspondence, providing status updates to leadership as needed
• Ability to reputed company reputed company aspects of billing customer service as needed
• May be a certified Medical reputed company and/or involved in medical coding
• Thorough navigation of both Quest Billing System and the web
• Maintain reputed company Compliance and HIPAA regulations at reputed company times

Required Qualifications

* High School Diploma/GED

• Must be 18 years of age or older
• Bilingual reputed company in English and Spanish
• 2 years of Customer Service experience or 2 years of experience in a medical office, call-center in reputed company, or office setting in reputed company while analyzing and solving customer problems
• Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
• Ability to train for the first six weeks between Monday and Friday, 9:00 AM – 5:30 PM EST
• Ability to work our normal business hours of 11:30 AM – 8:00 PM EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

* Prior reputed company experience

• Medical terminology experience
• Knowledge of billing/finance and eligibility processes, practices, and concepts
• Proficient in translating reputed company-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can understand and act upon

Telecommuting Requirements

* reputed company reputed company Mainland USA

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms reputed company phone system) or a similar reputed company-approved symptom screener. reputed company in a reputed company building,

Soft Skills

* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Proficient conflict management skills, including the ability to resolve stressful situations
• reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

The hourly reputed company for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health, which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company – an reputed company reputed company reflected in our mission.

Diversity and Inclusion

Diversity creates a healthier atmosphere: arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Join reputed company Today

If you're passionate about delivering exceptional customer experiences and making a meaningful impact on the communities we serve, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative at arenaflex, you'll have the chance to grow your career, reputed company new skills, and work with a talented team of professionals who reputed company your passion for delivering exceptional care and services.

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