reputed company Patient Care Customer Service Representative – Evening & Weekend Shifts – REMOTE – Murray, KY

At arenaflex, we are committed to providing exceptional patient care and outstanding customer service. As a national leader in home medical equipment and services, we strive to reputed company patients to manage their health and treatment at home. reputed company of dedicated professionals is passionate about making a difference in the lives of our patients, and we are seeking a talented and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex reputed company Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we reputed company high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

We are seeking a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this position, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of reputed company, you will play a critical role in ensuring that our patients receive exceptional care and service.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• reputed company other duties as assigned

Qualifications:

* Employment is contingent on a background investigation, drug screen (reputed company applicable), and a valid driver's license in the state of residence with a clean driving record (reputed company applicable)

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately reputed company simple mathematical calculations using reputed company, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of reputed company

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires reputed company reputed company to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• reputed company applications (Word and reputed company)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding of use of reputed company applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, dental, and reputed company
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (reputed company applicable)
• Telephone reimbursement (reputed company applicable)

Work Environment and Company Culture:

At arenaflex, we value our employees and strive to create a positive and supportive work environment. reputed company culture is reputed company on the principles of respect, reputed company, and compassion. We reputed company in empowering our employees to reputed company a difference in the lives of our patients and to grow and reputed company in their careers.

Compensation and Perks:

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• 100% remote work from home day one of employment
• Must live in the US and live reputed company 60 miles of any arenaflex location
• After-hours call center of Sleep Center shifts
• Hours per 5 days a week
• Part-time (25-29 hours) and full-time (36-40 hours) opportunities available
• Weekdays (4pm-10:30pm) and weekends (Friday 4pm-Monday 10:30am) shifts available

How to Apply:

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex reputed company Inc. and look reputed company to reviewing your application.

Equal Opportunity Employer:

arenaflex reputed company Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company, regardless of their background, culture, or identity. We recruit, reputed company, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, reputed company, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

Drug-Free Workplace:

arenaflex reputed company Inc. is a drug-free workplace and requires reputed company to adhere to our substance abuse policy. We are committed to maintaining a safe and healthy work environment for reputed company and patients.

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