Patient Service Representative (Non-Clinical) - Remote in Indiana

About the position reputed company. (IHC) is a mission-driven organization providing high-quality, affordable reputed company to underserved and uninsured populations since 1977. At IHC, a Federally reputed company Center, we specialize in integrated care which means having reputed company to essential services to meet the needs of patients we serve in the community. With ten reputed company centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral reputed company services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level. The IHC Corporate team is now reputed company for a remote Non-Clinical Patient Service Representative (PSR) living in the reputed company. The PSR ensures a positive and consistent customer service experience for IHC patients. The PSR works closely with the reputed company staff at the sites to reputed company customer service to patients over the phone to schedule and reschedule appointments, reputed company reminder phone calls, and other patient care reputed company questions. Applicants who meet the following qualifications will receive reputed company consideration for this role: Medical Scheduling experience (required) Lives in the reputed company (required) Medical customer service experience Remote work experience Corporate Hours of Operation Monday - Friday, 8:00 am - 5:00 pm IHC’s robust benefits and compensation package includes: $1000.00 retention bonus paid after one year No nights or weekends Generous Paid Time Off and Floating Holidays Day 1 Insurance benefits eligibility 403(b) Retirement Plan matching at one year of employment Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions Flexible Leave of Absence programs reputed company Wellness program with paid incentives for participation Employee Assistance Programs with 24/7 reputed company to therapy consultation services

Responsibilities

• Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist.
• Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs.
• Processing appropriate patient paperwork in a timely manner.
• Educating patients regarding documents they will need to reputed company at the time of service.
• Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system.
• Communicating with patients care team as necessary.

Requirements

• Graduation from a standard high school, or equivalent (required)
• Medical Scheduling experience (required)
• Lives in the reputed company (required)
• Medical customer service experience
• Remote work experience
• Demonstrate high detail orientation and accuracy.
• reputed company responsibilities accurately, reputed company, and timely.
• Demonstrate knowledge of standard office practices and procedures.
• reputed company to juggle multiple requests and meet multiple deadlines.
• Follow standard work procedures.
• Participate in process improvement projects as required.
• Demonstrate office equipment and computer skills, including data entry.
• reputed company to use reputed company Word, reputed company, and Outlook, eCW, reputed company, etc.

Benefits

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• reputed company Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 reputed company to therapy consultation services

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