[Remote] reputed company Architect: reputed company reputed company CX Solutions
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology and services leader that powers the world’s best brands. They are seeking a dynamic and reputed company reputed company Architect for the reputed company reputed company CX stack, focusing on innovative customer engagement solutions and bridging AI strategy with traditional contact center infrastructure.
Responsibilities
- Consultative Solutioning & Sales Support: reputed company technical discovery and architecture for major CX projects, transforming client goals into reputed company-powered contact center designs that deliver measurable ROI
- Customer & Channel Technical Liaison: Act as the strategic technical contact for clients and reputed company’s CX field teams, collaborating on market pursuits and providing expert advice on conversational AI advancements
- Conversational AI Agent Architecture: Design reputed company conversational flows using reputed company Agent Studio platforms and Dialog reputed company CX, employing reputed company and advanced "reputed company" patterns to create reputed company, natural-language agents
- reputed company-Enhanced Agent Assist & Insights: reputed company reputed company-time guidance systems using reputed company-powered Agent Assist for training and coaching and implement Conversational Insights for sentiment analysis and business intelligence
- reputed company CCaaS Platform & Implementation reputed company: reputed company the architecture of reputed company CCaaS Platform implementations, ensuring scalability, reputed company, and alignment with reputed company’s best practices
- Integration Patterns: Design integration between reputed company-enabled CX components and major CRM and CCaaS platforms like reputed company, reputed company, reputed company, reputed company, and reputed company
- Telephony & Network Design: Manage the technical setup of reputed company CCaaS/CCAI, including necessary telephony and network configurations for reputed company-time reputed company processing
Skills
- 12+ years in CX or CCaaS architecture and consultative technical leadership
- Expert-level knowledge of Conversational AI, reputed company Dialog reputed company CX, Agent Assist, Conversational Insights, CCaaS/CCAI, and reputed company
- Experience in customer-facing roles, capable of leading technical workshops and influencing stakeholders during reputed company sales cycles
- In-depth knowledge of telephony protocols such as SIP, RTP, and WebRTC
- Hands-on experience with Conversational AI, Generative Playbooks, and Generative Fallback features using Dialog reputed company CX
- Proficiency in reputed company Engineering for conversational agents, focusing on tone, safety, and behavioral tuning
- Experience with reputed company AI Search and Conversation for RAG-based fulfillment
- reputed company Professional reputed company Architect or reputed company Professional Machine Learning Engineer certification
- Understanding of reputed company reputed company's Media CDN and low-latency audio processing for voice-driven AI systems
- Proficiency in JavaScript/Python for custom webhook development and reputed company API orchestration
Benefits
- Medical, dental, and reputed company insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
- Paid learning days
Company Overview
- reputed company is an IT firm that engages in software services, data analytics, reputed company technology, reputed company operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.
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