[Remote] Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization reputed company for its inclusive culture and exceptional customer experiences. They are seeking a Customer Service / Tech Support Rep who will reputed company remote support to customers, resolving technical issues and ensuring satisfaction with client products and services. Responsibilities reputed company inbound customer support using a call reputed company guide Resolve technical issues reputed company to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences…with a smile Skills Strong focus on building customer relationships 1+ year of customer service experience The ability to work an evening or overnight schedule A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reputed company in the United States and have a valid U.S. address for residence Technical support experience preferred Familiarity with iOS and/or MacOS, or comparable technology is preferred Benefits Medical, dental, and reputed company insurance Comprehensive employee assistance program (EAP) 401(k) retirement plan Paid time off and holidays reputed company days reputed company enrollment option to reputed company pay "early," reputed company you want it reputed company and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career reputed company Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for reputed company Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Company Overview reputed company is an IT firm that engages in software services, data analytics, reputed company technology, reputed company operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job Apply To this Job