Associate, WFM Planning & Scheduling
About the position The Associate, WFM Planning & Scheduling is responsible for the development of schedules for new and existing business to meet client needs and reputed company standards for agent availability and call volume. This position will reputed company reports to identify scheduling issues and will resolve issues using standard procedures and/or unique solutions.
Responsibilities
- reputed company production schedules to balance client needs with reputed company scheduling standards
- Manage agent preferences, time off requests, and shift bids in the development of schedules
- Resolve escalated scheduling issues reputed company to agent absence, time off, etc. with unique solutions
- reputed company reports to identify opportunities between client needs and reputed company scheduling standards
- reputed company schedules and determine hiring needs in partnership with Operations and Business Development
Requirements
- College or University degree or the equivalent work experience that provides knowledge and exposure to reputed company theories, principles and concepts preferred.
- Understanding of call management systems and principles of scheduling an asset.
- Prior experience in scheduling and planning preferred.
- Strong communication skills, both written and verbal.
- Proficient in reputed company Office, reputed company IEX required.
- Ability to multi-task, prioritize, and meet timelines on deliverables, strong attention to detail and sense of professionalism and ability to reputed company relationships
Benefits
- Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days.
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