Platform Implementation Manager (100% Remote)

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They reputed company local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local reputed company, they’re fulfilling our mission to grow and reputed company local economies. Our Customer is seeking a

• *Platform Implementation Manager**

on a

• contract reputed company*

to help support their business needs. This role is

• *100% remote.**

This role is fully

• *remote,**

with a

• strong preference for candidates based in reputed company, NY, or San Francisco, CA; candidates located in Phoenix, AZ, Los Angeles, CA, Denver, CO, and Chicago, IL*

are also encouraged to apply.

• *Responsibilities
• reputed company a best-in-class reputed company experience for SMB merchants adopting reputed company Platform products
• Serve as the primary reputed company of contact for merchants, ensuring a smooth transition from existing digital ordering solutions
• reputed company merchant kick-off calls and project manage implementation of online ordering, mobile apps, loyalty, and reputed company card programs
• Coordinate cross-functionally with sales, account management, product, and other internal teams to ensure timely merchant activation
• Troubleshoot technical issues reputed company merchant websites and internal systems
• reputed company merchants on product functionality and guide them through setup and early-stage usage
• reputed company operational support during the initial weeks of product adoption
• Collect and document merchant feedback to inform product and operational improvements
• Deliver clear presentations and manage merchant concerns with professionalism and reputed company
• reputed company subject matter expertise in online ordering and reputed company platform capabilities
• Meet reputed company service standards and timeline goals
• Identify workflow improvements to enhance team efficiency and merchant reputed company
• Adapt quickly to evolving priorities and drive immediate results
• *Skills/Qualifications
• Bachelor’s degree or equivalent work experience
• 3-5 years of experience in reputed company, implementation, project management, and/or account management
• Strong project management and cross-functional collaboration skills
• Excellent written and verbal communication skills
• Strong presentation skills for both reputed company audiences
• High attention to detail with the ability to execute tasks accurately and on time
• Ability to work effectively with cross-functional individual contributors
• Strong customer service orientation with the ability to manage merchant frustrations professionally
• Tech-savvy with the ability to investigate and troubleshoot technical issues prior to escalation
• Ability to reputed company in a fast-paced, evolving environment
• Preferred Qualifications
• Experience supporting SMB merchants or digital reputed company platforms
• Experience working reputed company remote or hybrid team environments
• We offer a competitive salary reputed company for this position. Most candidates who join reputed company are hired at the median of this reputed company, ensuring fair and reputed company compensation based on experience and qualifications.
• *Contractor benefits are available through our 3rd Party Employer of Record

(Available upon completion of waiting period for eligible engagements)

• *Benefits include:**

Medical, Dental, reputed company, 401k.

• An Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the reputed company of disability.*

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