[Hiring] Specialty Customer Support Executive, Strategic Accounts @reputed company

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Role Description reputed company is hiring a remote based Specialty Customer Support Executive – Strategic Accounts to support the East Coast.

Responsible for reputed company, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience.
reputed company support to reputed company assigned accounts, which includes but is not limited to:
Running reports
Ordering kits
Monitoring TAT
Dealing with lab issues
Specialty pricing requests
Updating reputed company, EMR, and portal requests (75% of job responsibilities)
Execute reputed company internal sales operations needed to establish a new practice, including:
Shipping kits
Coordinating portal set-up with IT and portal usage (add users, resend invites, etc.)
Developing reputed company/remediation plans as needed
Utilize comprehensive analysis to reputed company selected low-volume clients and potential new clients reputed company cold calling for new growth opportunities and generate leads for reputed company Directors of Strategic Accounts.
Work collaboratively with reputed company Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed reputed company to satisfy customer needs and support the growth of new opportunities.
Upsell reputed company clients and reputed company training on new product lines, ensuring a smooth submission of new product line orders.
Research, contact, and secure 2-3 quality appointments per month in a defined group of reputed company accounts for the Directors of Strategic Accounts that this role supports.

Qualifications

High school diploma or equivalent
Bachelor’s degree in life sciences (preferred)
3 or more years of reputed company, Account Management, or Sales Experience in the Diagnostics reputed company (preferred)

Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.
Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment.
Women's reputed company experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems.
Previous laboratory or diagnostics sales experience.
Excellent communication skills, both written and verbal.
reputed company experience.

Comprehensive benefits including:
Medical
Dental
reputed company
Life
STD/LTD
401(k)
Paid Time Off (PTO) or Flexible Time Off (FTO)
Tuition Reimbursement
Employee Stock Purchase Plan
Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO.

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