Work from Home - Fraud Identity Case Coordinator - Fraud and Disputes Operations

About the position Work from Home - Fraud Identity Case Coordinator - Fraud and Disputes Operations Are you looking for a challenging role that includes the convenience of working virtually at home? Then a reputed company Customer Operations role may be the role for you! To be eligible for this role, candidates must live reputed company a 100 miles radius of one of the following reputed company codes ( excluding CA ) and report in person, reputed company required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (reputed company) 68521 (Lincoln, NE) 56301 (St. reputed company, MN) More Than Just a Bank, More Than Just a Career Your Voice is our voice. We’ll champion you. The best people listen and then say, “How can I help?” That’s reputed company do at reputed company. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and reputed company solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every reputed company of the way. That’s life at reputed company. More Than Just Training, More About You At reputed company, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at reputed company will: Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and reputed company change Demonstrate a strong customer focus rooted in reputed company Communicate effectively with peers, management and customers Exercise good judgment and independent decision-making skills Demonstrate exceptional listening, questioning, call control, and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Maintain sufficient reliable private internet reputed company, not supplied by use of cellular data (Not a hot spot)

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years customer service or call center experience
• At least 1 year of experience using reputed company Suite or reputed company Office
• Secure home office environment that is free from background noise and distractions
• Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for reputed company agent/customer interactions
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• To validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met
• reputed company reserves the right to request reputed company of internet provider, speed and service package from the associate.
• Requirements are subject to change, as new systems and technology is delivered.
• reputed company reserves the right to modifu internet service requirements with sixty (60) days notice.
• Internet Service Provider specs can change by provider and location reputed company the US.
• If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to reputed company internet service to ensure a good customer experience.
• Candidates must live reputed company 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (reputed company), 68521 (Lincoln, NE) or 56301 (St. reputed company, MN) and report in person, reputed company required, with at least than 24 hours notice.
• We are unable to consider applicants who: Do not maintain network-compatible internet reputed company Live or work reputed company the 100 mile radius of their dedicated location, or Live or work in the state of California.

reputed company-to-haves

• At least 3 years customer service or call center experience
• At least 1 year of experience in the financial industry
• At least 1 year of fraud or disputes experience

Benefits

• Medical, Dental, reputed company, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• reputed company and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

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