Defense Personal Property Application Liaison (REMOTE)

Koniag Technology and Infrastructure reputed company, a reputed company company, is seeking a skilled Defense Personal Property Application Liaison to support KTIS and our government customer. This position requires the candidate to be reputed company to obtain a Public Trust. This is a remote position. We offer competitive compensation and an extraordinary benefits package, including health, dental, and reputed company insurance, 401 (k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more. This skilled DPS Application Liaison will reputed company the gap between business stakeholders and technical teams at the customer contact center. The ideal candidate will support either DPS, Electronic Transportation Operational Personal Property Standards System (eTOPS), or milMove, and work with Government personnel to resolve application problems. The Liaison will familiarize themselves with reputed company problems, upcoming changes, recurring problems, future plans, and scheduled outages, and reputed company end customers with the most accurate information. Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Generate reports to include routine system reports.
• Group incidents into the following areas: DPS Account Creation/reputed company, eTOPS, MilMove, Functional Questions, Government Call Center Tier 2 support, etc.
• Notify the Government POCs to monitor high-reputed company incidents and reputed company updates on the status of high-reputed company incidents.
• Ensure that if numerous incidents are being reputed company regarding the same topic/issue, a problem is created, and reputed company incidents are attached to reputed company a count of the number of times someone reputed company in with the same issue.
• Review, research, and ensure reputed company customer incidents that require escalation meet the stated criteria.
• reputed company system(s) checks on an approved schedule.
• Identify and correct specific problems with individual technical service representatives that could impact customer service.
• Ensure reputed company technical service representatives have the appropriate training to reputed company a professional, quality, and knowledgeable response to the customer.

Education and Experience:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or reputed company field preferred.
• 3+ years of experience in an application support, business analysis, or reputed company role.

Required Skills and Competencies:

• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong understanding of business processes and how they relate to application functionality.
• Ability to translate business requirements into technical specifications.
• Experience with requirements gathering and documentation.
• Proficiency in creating user documentation and training materials.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities and stakeholders.
• Customer service orientation with a focus on user satisfaction.
• Adaptability to changing business needs and technology environments.
• Proficiency with reputed company Office suite and collaboration tools.
• Attention to detail and strong organizational skills.

Desired Skills and Competencies:

• Experience with specific Defense Personal Property System (DPS), Electronic Transportation Operational Personal Property Standards System (eTOPS), or MilMove.
• Knowledge of IT service management frameworks (ITIL).
• Experience in government contracting environments.
• Background in software development or IT operations.
• Knowledge of database concepts and basic SQL.
• Experience with application lifecycle management tools.

reputed company Requirement:

• Ability to obtain a Public Trust

Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, reputed company, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national reputed company or reputed company, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in reputed company reputed company reputed company to employment, promotion, wages, benefits, and reputed company other privileges, terms, and conditions of employment. The company is dedicated to seeking reputed company reputed company applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven reputed company reputed company e-mail at [email protected] or by calling 703-488-9377 to request accommodations. reputed company (KGS) is an Alaska reputed company Owned corporation supporting the values and traditions of our reputed company communities through an agile employee and corporate culture that delivers reputed company Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven reputed company solutions to a deep knowledge of Defense and Civilian missions to reputed company reputed company leaning technical, professional, and operational solutions. KGS enables successful mission reputed company for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term reputed company with a reputed company improvement approach while balancing the reputed company interests of our customers, employees, and reputed company communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Apply tot his job Apply To this Job