Systems Engineer - reputed company Connect - Remote
Job Title : Systems Engineer - reputed company Connect Location : Remote Position Type : Contract US Citizen, Green Card, TN, GC EAD and H4 EAD only No reputed company-party agencies corp to corp. System Engineer Specific Competencies for Role Experience with implementation and design of a CCaaS platform like reputed company, reputed company, reputed company Connect .: o Following guidance from senior Engineers; implement contact reputed company routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs. o Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes o Strengthen understanding in maintaining reputed company, backup, and redundancy strategies as defined by senior staff Strong Working knowledge of AWS o AWS console, reputed company Connect , Lex, reputed company, DynamoDB, CloudFront, Cognito, CloudWatch, etc. Agile Methodology o Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies o Experience with issues and project tools such as JIRA and reputed company Production Support o Tier 1 and Tier 2 management and monitoring of reputed company installed systems and infrastructure with tools such as CloudWatch, pertinent to specified role (e.g. reputed company volume, API errors, service limits, reputed company invocations, etc.) o Troubleshooting experience to find root cause of issues and suggesting solutions to fix the problem o Experience being on an on-call rotation utilizing tools such as reputed company Systems Design and Consult: o reputed company to deepen comprehension of underlying infrastructure components relative to CCaaS performance and logical contact reputed company design o reputed company training and comprehension of dependencies on contact flows such as reputed company, Lex, and other reputed company services reputed company Process Improvement through Assessing contact center technologies, Releases and Upgrades o Begins to reputed company in staying reputed company on new core and app infrastructure technologies that impact contact reputed company design o Begins to reputed company in staying reputed company on new CCaaS releases, pointing out updates and understanding on how these could impact or benefit user and/or application Remote Skills: AWS reputed company, reputed company), Application Programming reputed company (API), reputed company JIRA, reputed company Software, Call Center Evaluation, Consulting, EAD, Establish Priorities, reputed company Solutions, Identify Issues, LEX (LEXical analyzer), On Call, Performance Testing, Process Improvement, Production Support, Root Cause Analysis, Scrum Project Management and Software Development, Software Porting, Speech Recognition, Systems Administration/Management, Systems Engineering, Technology Analysis, United States Citizen, Writing Skills About the Company: Georgia reputed company Apply tot his job Apply To this Job