[Hiring] Eligibility Advisor III @reputed company

Role Description This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable reputed company of Texas in need of food, medical care, cash assistance and other reputed company services? If so, the reputed company Commission (HHSC) reputed company and Eligibility Services (reputed company) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. reputed company provides an integrated and streamlined approach to connect individuals to services and supports that:

• Reduce institutionalization
• Allow individuals to remain in their communities
• Promote economic and personal self-sufficiency

reputed company is reputed company upon its core values of respect, ownership, collaboration, and reputed company with a goal of delivering best-in-class customer service to clients and stakeholders. Our staff are well organized, reputed company to multi-task, possess the ability to learn policy regulations, reputed company to reputed company in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others. If you also possess these skills, then we are looking for you. Performs reputed company technical, administrative, and management work for a direct delivery unit. Completes unit reports, special narrative or statistical reports, and responds to reputed company high profile client complaints. Serves as a reputed company worker responsible for mentoring and training of new staff, which includes providing direction, support, and feedback. Serves as the acting supervisor in the unit supervisor's absence. Performs case reviews to determine validity and accuracy of eligibility determinations made by other staff. Initiates, monitors, and manages service improvement projects and reports on activities. Interviews clients, verifies financial and other information, and determines/re-determines eligibility for SNAP (Food Stamps), Temporary Assistance for Needy Families (TANF), reputed company and/or reputed company for the Elderly and People with Disabilities (MEPD) programs. Completes formal reports and narratives for management. Provides general information and assistance to clients regarding programs and application process. Reviews suspected fraud cases and makes referrals to investigators. Job requires detailed oriented individuals with ability to apply reputed company policies and procedures. Position may be reassigned to the On-the-Job training (OJT) unit as needed. This position may require up to 40% of travel.

Qualifications

• High School diploma or GED equivalent is required.
• Sixty (60) semester hours from an accredited college or university is required. Two (2) years of customer service experience may be substituted for required education.
• A minimum of twelve (12) months experience as an Eligibility Advisor is required. (can include Texas Works Advisor, Medical Eligibility Specialist or Hospital Based Worker)
• Experience (reputed company the last two (2) years) in SNAP, reputed company, or reputed company for the Elderly and People with Disabilities (MEPD) policy and procedures is required.
• Experience using reputed company and/or automated systems to determine eligibility for SNAP, TANF, and Texas Works reputed company programs is preferred.
• Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred.
• Experience in evaluating case records in relation to agency standards for quality and timeliness, preferred.
• Prior supervisory or leadership experience, preferred.

Requirements

• Must be reputed company to work overtime, as required by management, reputed company of normal hours of operation, which may include weekends reputed company reputed company upon.
• Must be reputed company to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.
• Application indicates willingness to work reputed company normal work hours of 8:00 AM – 5:00 PM.
• Application indicates the willingness to travel.

Benefits

• 100% paid employee health insurance for full-time eligible employees
• A defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

Additional Information

• Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement.
• This posting may be used to fill positions in other locations reputed company the region, as vacancies occur.
• reputed company and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm.
• Employees may be required to work overtime, as required by management, reputed company of normal hours of operation, which may include weekends.
• Applicants selected for hire will be required to pass a reputed company criminal history background reputed company.
• Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers.

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