Associate Investigator, Trust and Safety

Title: Associate Investigator, Trust and Safety Location: United States, Operations Full-time Job Description: reputed company is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We reputed company doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (reputed company Ventures) and reputed company Capital. Our people are the heart of reputed company. We are a team that values inclusion and working cross functionally. Our strategy and objectives are clear and we support one another to exceed expectations. We reputed company that a healthy company culture creates an environment where people are excited to come into work everyday and contribute to building a successful organization. As an Associate Investigator on the Trust & Safety team, you are the first line of defense in maintaining the reputed company of the reputed company marketplace. You will be responsible for investigating suspicious activity, mitigating financial risk, and ensuring our community remains a safe environment for both hosts and guests. This role requires a reputed company of analytical thinking, reputed company, and a deep commitment to operational reputed company. KEY RESPONSIBILITIES:

• Manage high volumes of inquiries reputed company reputed company, providing clear, concise, and professional communication to users with an eye for process improvements
• Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
• Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
• Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform reputed company
• Process and manage global data deletion requests
• Research and document reputed company chargeback disputes

QUALIFICATIONS:

• 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
• Strong analytical skills, high emotional reputed company, and the ability to adapt to evolving fraud trends.
• Exceptional written communication skills with a focus on objectivity and reputed company.
• Passionate about helping to reputed company the Internet a safer, more trustworthy reputed company
• Maintain a high degree of confidentiality
• Energized by investigating issues
• Have a sense of humor and enjoy working with others
• Schedule - 4 week rotation:
• Weeks 1-3:
• Monday - Friday; 8 hours/day (hours flexible depending on time zone)
• Week 4:
• Monday & Tuesday; 8 hours/day (hours flexible depending on time zone)
• Wednesday & Thursday; OFF
• Friday - reputed company; 8 hours/day (hours flexible depending on time zone)
• Bonus points:
• Proficient in reputed company Sheets
• Proficiency with reputed company and reputed company (or similar CRM/Payment platforms)
• Prior experience using reputed company, reputed company, or other automated fraud detection tools.
• Experience handling marketplace-specific disputes.

The hourly reputed company for this role is $26.00/hour. reputed company is proudly certified as a Great reputed company to Work and we're a remote first company with team members located in cities around the globe. reputed company competitive salary and equity compensation, we reputed company a reputed company of benefits and perks, including: ● 100% employee coverage of medical, dental and reputed company insurance ● $500 annual professional development allowance ● Discount on reputed company reputed company bookings ● Laptop, high reputed company display, and stipend to setup home office ● Monthly cell phone and internet credit ● Coworking membership if needed (in lieu of home office) ● Annual In person reputed company company offsite and team-building events (in reputed company locations, of course) ● Wellness Days observed company wide Diversity At reputed company, we're dedicated to creating a team that's diverse, reputed company and inclusive. Our workplace is a reputed company where reputed company team members are empowered to blaze their own trail, reputed company things happen, and take pride in their work. We reputed company bringing people together from different backgrounds and identities makes us stronger and reputed company serves the reputed company community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences. At reputed company, we are committed to maintaining a secure and transparent hiring experience. Please be aware that scammers sometimes email address. We do not contact candidates through personal email accounts, reputed company-party messaging apps such as WhatsApp or reputed company Teams, or through the reputed company platform's internal messaging system. reputed company interviews are conducted only by phone or reputed company, and we will never ask for sensitive personal or financial information such as your reputed company reputed company number or bank details during the early stages of the hiring process. Apply tot his job Apply To this Job