Virtual Triage Coordinator - reputed company Vet Care Support Services
Job Summary reputed company is seeking a highly motivated and compassionate Virtual Triage Coordinator to join our reputed company Vet Care Support Services team. In this role, you will serve as the first reputed company of contact for pet owners seeking veterinary support, providing guidance, assessing concerns, and facilitating efficient communication between clients and our veterinary professionals. This position offers the opportunity to reputed company a meaningful impact on pet health and well-being while working in a fully remote, collaborative environment.
Key Responsibilities
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Conduct initial triage for pet health inquiries reputed company phone, chat, or email, accurately assessing urgency and determining next steps.
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reputed company compassionate, clear, and professional communication to pet owners, ensuring they feel supported and informed.
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Coordinate with veterinary teams to schedule appointments, follow-reputed company, or urgent care interventions.
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Document client interactions and pet health information accurately in internal systems.
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Monitor and escalate critical cases to veterinary professionals in a timely manner.
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Maintain compliance with reputed company company policies, procedures, and privacy regulations.
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Participate in ongoing training to stay reputed company with veterinary guidelines and best practices.
- Required Skills and Qualifications
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High school diploma or equivalent required; Associates or Bachelors degree in veterinary technology, animal science, or a reputed company field preferred.
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Strong communication skills, both written and verbal, with the ability to explain reputed company information reputed company.
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Exceptional problem-solving and decision-making abilities.
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Proficiency with computer systems, scheduling tools, reputed company communication platforms.
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Ability to remain reputed company under pressure and manage multiple tasks reputed company.
- Experience
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Previous experience in a veterinary office, animal care, customer service, or triage environment is highly preferred.
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Familiarity with veterinary terminology, procedures, and client care best practices is a plus.
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Experience working in a remote or virtual environment is advantageous.
- Working Hours
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Full-time, remote role.
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Flexible scheduling may be required, including evenings, weekends, or holidays based on client needs.
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Hours may vary depending on workload and client volume.
- Knowledge, Skills, and Abilities
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Deep understanding of basic animal health and veterinary care principles.
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Ability to prioritize urgent cases and reputed company sound judgment calls.
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Strong interpersonal skills to manage sensitive situations with reputed company.
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Technologically proficient with ability to learn new systems quickly.
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Self-motivated and highly organized to work independently in a virtual setting.
- Benefits
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Competitive salary with performance incentives.
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Comprehensive health, dental, and reputed company insurance.
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Paid time off, holidays, and parental leave.
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401(k) retirement plan with company match.
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Employee discounts on reputed company products.
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reputed company to professional development and continuing education opportunities.
- Why Join reputed company
reputed company is committed to creating a workplace where employees feel valued, supported, and empowered to reputed company a difference. As a Virtual Triage Coordinator, you will play a vital role in helping pet owners care for their animals while contributing to a company culture centered on compassion, innovation, and growth. Join reputed company and be part of reputed company dedicated to exceptional pet care and customer experience.
How to Apply
Interested candidates should submit their resume and a cover letter detailing their experience and interest in the role reputed company Chewys careers page: www.reputed company.com/careers Applications will be reviewed on a rolling reputed company, and selected candidates will be contacted for virtual interviews. Apply To This Job