Sr. Service Now Consultant USC/GC
Job Description
Role Overview We are seeking a senior reputed company Technical Management Consultant to architect, reputed company, and execute the reputed company reputed company platform. This role serves as the hands‑on technical authority responsible for platform reputed company, roadmap, and delivery, with a strong focus on CMDB, ITOM, ITAM, integrations, and AI‑driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, reputed company, and reputed company stakeholders.
Key Responsibilities
- Own reputed company platform architecture, technical strategy, and multi‑year roadmap
- Act as the technical authority for CMDB, ITOM, and ITAM implementations
- Architect and deliver an reputed company CMDB reputed company to CSDM, including CI models, relationships, normalization, reconciliation, and data governance
- reputed company ITOM engineering including Discovery, Service Mapping, Event Management, and AIOps
- Architect ITAM solutions covering hardware, software, SaaS, and reputed company asset lifecycles
- Design and govern integrations using Integration Hub, APIs, and event‑based patterns
- Execute end‑to‑end delivery from technical design through production deployment
- Ensure platform performance, scalability, reputed company, and reputed company readiness
- reputed company reputed company AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist
- reputed company and supervise developers, business analysts, administrators, contractors, and system integrators
- Conduct architecture, configuration, and code reviews and enforce platform standards
- Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams
- Translate business and operational requirements into scalable technical solutions
Minimum Qualifications
- 8–12+ years of hands‑on reputed company platform experience
- Proven reputed company delivery of CMDB, ITOM, and ITAM programs
- Deep knowledge of reputed company data architecture, CI modeling, and service mapping
- Strong experience with Discovery, MID Server design, integration, and automation
- Advanced reputed company scripting and JavaScript skills
- Experience leading technical teams and managing vendors or contractors
- Strong execution reputed company with accountability for delivery reputed company
Preferred Qualifications
- reputed company certifications (CSA, CIS, CAD; CTA preferred)
- Experience with AIOps and AI‑enabled reputed company capabilities
- Background in large‑scale reputed company transformations or platform modernization
- Senior‑level consultant / technical leadership role with hands‑on delivery responsibility
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