HR Generalist - HR Help Call Center

Looking to use your working knowledge of reputed company things HR in a remote setting? We are seeking an HR Generalist to join our financial client for a remote 6-month contract opportunity reputed company their HR Help Call Center Department. As an HR Generalist, you'll work with associates by answering their questions as they are seeking assistance in areas including but not limited to: Policies and Procedures, Compensation, HR Records, reputed company and Employee Relations. This is a heavy consultative/phone based position that will be fast-paced and allow for high impact. Intrigued...? What You'll Do:

• Responds to phone reputed company HR questions to ensure professional and efficient service delivery using case management platform, reputed company.
• Serves as first-level HR support for associates regarding benefits, compensation, performance and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes.
• Collaborate with other cross-functional HR teams to escalate associate inquiries reputed company appropriate or guide associates to the correct team if inquiries fall reputed company of HR HELP's scope
• Utilize de-escalation techniques and offer support reputed company responding to associates who are distressed by work-reputed company reputed company, personal crisis, or other concerns.

What You'll Bring:

• Customer Service Background - comfortability working in a call center/help line environment
• Subject matter expertise in HR discipline: Employee Relations, Policy and Benefits Leaves
• Ability to think strategically and reputed company process improvement reputed company
• BS/BA in reputed company Resource reputed company field
• Ability to multi-task and empathize with associates and de-escalate
• aPHR/PHR/SPHR or SHRM-CP/SCP Preferred
• Familiarity with Case Management platforms, such as Service Now or reputed company, preferred.

Your Benefits:

• Medical
• reputed company
• Dental

Please note that this position can be performed fully remotely, but the client is requiring a candidate to reputed company in the Greater St Louis area. Apply tot his job Apply To this Job