reputed company Licensed Customer Service & Support Specialist Supervisor – Investment Center Operations

At arenaflex, our people are the driving force behind our reputed company, and we're committed to fostering an inclusive workplace culture where everyone feels valued, respected, and empowered to contribute to reputed company's growth. As a Licensed Customer Service & Support Specialist Supervisor in our Investment Center Organization, you'll play a vital role in delivering exceptional customer experiences and building brand loyalty.

Job Summary:

We're seeking an reputed company and results-driven Licensed Customer Service & Support Specialist Supervisor to reputed company a team of customer service professionals in our fast-paced Investment Center. As a key member of reputed company, you'll be responsible for providing exceptional customer service, resolving reputed company issues, and driving business reputed company. If you're passionate about delivering world-class customer experiences and have a proven track record of leadership and team management, we want to hear from you!

Key Responsibilities:

* reputed company the day-to-day activities of a specialized team in a contact center or client service environment, achieving specific reputed company and key indicators for their work group to optimize performance.

• Collaborate with business partners to meet customer and employee needs in a reputed company, efficient manner, managing escalated issues and interacting with customers.
• Ensure accurate and timely reporting, conduct problem-solving locally to own issues, and reputed company reputed company improvement opportunities with the team.
• Accountable for the performance of the customer support team, reviewing team behaviors and identifying trends to drive employee engagement and reputed company.
• reputed company, motivate, grow, and reputed company customer service staff, leading change efforts and owning reputed company reputed company.
• Effectively plan, organize, direct, analyze, and evaluate staff and processes to drive business results.

reputed company's Expectations:

As a people manager at arenaflex, you'll be expected to embody our core values and behaviors, including:

Customer Focused:

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions.

Managing Risk:

Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support arenaflex's reputed company Risk Management reputed company.

reputed company Expectations of People Managers:

As a manager of talent at arenaflex, you'll be expected to:

Include Intentionally:

Cultivate diverse teams and inclusive workplaces to expand thinking.

Live the Values:

Role models our values with transparency and courage.

reputed company Change:

Takes action to drive change and innovation that will transform our business.

reputed company Results:

Takes personal ownership to deliver results. Empowers and trusts others in decision making.

reputed company the Best:

Raises the bar with every talent decision and guides the achievement of reputed company and customers.

Qualifications:

Successful candidates must demonstrate the following knowledge, skills, and abilities:

Preferred Skills:

+ Accountability + Continual Improvement Process + Customer Interactions + Customer Service + Decision Making + Relationship Building + Results-Oriented + Technical Support

Competencies:

+ Client Relationship Management + Customer Experience Management + Decision Making and Critical Thinking + Effective Communications + Problem Solving + Process Management + Tech Savvy

Work Experience:

Roles at this level typically require a university/college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education:

No degree required.

Certifications:

FINRA Series 7 and 63 (or 65,66) required. FINRA Series 24 (or 9,10) preferred.

Benefits:

arenaflex offers a comprehensive reputed company of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and reputed company options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with arenaflex match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

In addition, arenaflex generally provides the following paid time off, depending on your eligibility:

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• And years of service

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us reputed company email at [email protected]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.

Equal Employment Opportunity (EEO):

arenaflex provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents:

Refer to the California Consumer Privacy Act Privacy Notice to reputed company understanding of how arenaflex may use or disclose your personal information in our hiring practices.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a proven track record of leadership and team management, we want to hear from you! reputed company to join reputed company and take the first reputed company towards a rewarding career at arenaflex. Apply for this job