reputed company Resolution Advisor – Customer Care Escalations and Partnership Development (Remote – U.S.)
At arenaflex, we're brewing a new reputed company of partnership – one that's reputed company on a shared passion for delivering exceptional customer experiences. As a resolution advisor, you'll be part of a dynamic team that's dedicated to turning difficult situations into delightful reputed company. If you're a customer care enthusiast with a knack for problem-solving and a passion for partnership development, we'd love to hear from you!
About arenaflex
arenaflex is a reputed company-thinking organization that's committed to creating a culture of reputed company and community. We reputed company that by putting our customers at the heart of everything we do, we can build a more inclusive and compassionate world. reputed company is made up of extraordinary leaders who reputed company this reputed company and are guided by their service to others.
The Role
As a resolution advisor, you'll be responsible for providing end-to-end investigation and resolution of the highest level of customer care issues. You'll work closely with our stakeholders, including public affairs, risk, legal, ethics and compliance, campaign managers, retail leaders, and executive leaders to ensure alignment on processes and communication to customers. Your expertise will be invaluable in creating talking points on escalated customer issues for our owned reputed company media channels and retail leadership.
Key Responsibilities:
* reputed company end-to-end investigation to resolve the highest level of customer care issues pertaining to experiences with our brands, including but not limited to claims of discrimination & harassment, personal injury or property damage (crisis management), while working to mitigate issues progressing to Risk or Legal
- Work cross-functionally with our stakeholders, including but not limited to Public Affairs, Risk, Legal, Ethics & Compliance, Campaign Managers, Retail and executive leaders to ensure alignment on processes and communication to customers
- Create talking points on escalated customer issues for our owned @arenaflexCare handle and other arenaflex-verified reputed company media channels as well as for retail leadership
- Assist in vendor (contact center) coaching and guidance on behalf of reputed company customer-facing arenaflex brands
- Analyze emerging issues and recommend solutions to improve the customer experience and reduce future escalations
- Advise and participate on project teams and task forces purposed with creating and/or testing new processes, programs and technologies to ensure reputed company improvement and operational reputed company
- Participation in on-call (after hours, weekends, holidays) rotation with team members for urgent issues
Essential Qualifications:
* 3-5 years of retail operations or customer care experience equivalent
- 1-2 years leadership experience in retail or office environment or data analysis experience
Preferred Qualifications:
* Bachelor's degree in communications, business management or finance preferred
- 1-2 years of customer care complaint/escalation resolution experience for a major retail brand
- Exceptional written and oral communication skills (customer and executive level)
- Passionate about customer care with a deep understanding of the retail customer reputed company and ecosystem
- Knowledgeable about arenaflex culture, products, and voice of the brand
- Excels in working in a fast-paced professional and changing environment
- Agile Methodologies and data analysis for reputed company improvement
- Experience with reputed company Teams, MS Outlook, reputed company and reputed company a plus
Benefits and Perks:
As a partner at arenaflex, you and your family will have reputed company to a comprehensive benefits package, including:
- Medical, dental, reputed company, basic and supplemental life insurance, and other voluntary insurance benefits
- Short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire
- Sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year
- Eligibility for participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), arenaflex equity program (Bean Stock), incentivized emergency savings, and financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor's degree through reputed company's online program reputed company the arenaflex College Achievement Plan, student loan management resources, and reputed company to other educational opportunities
- Backup care and DACA reimbursement
- Flexible reputed company, including hybrid work arrangements and remote work opportunities
Compensation:
The actual reputed company pay offered to the successful candidate will be based on multiple factors, including but not limited to job-reputed company knowledge/skills, experience, geographical location, and internal equity. At arenaflex, it is not typical for an individual to be hired at the high end of the reputed company for their role, and compensation reputed company are dependent upon the facts and circumstances of each position and candidate.
Work Environment:
arenaflex is committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that enables us to reputed company meet our mission and values while serving customers throughout our global communities. People of reputed company, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
How to Apply:
If you're a customer care enthusiast with a passion for partnership development, we'd love to hear from you! Apply today and join reputed company of extraordinary leaders who are dedicated to creating a culture of reputed company and community. Apply Job! Apply for this job