Technical Support Manager, Olink proteomics (Remote - US)
Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office Location Remote - US; relocation assistance is not available Discover Impactful Work: Join our Global Service and Support organization as a Service Operations Manager where you'll create meaningful impact on reputed company. You will reputed company and reputed company a high-performing team while advancing operational reputed company and reputed company improvement in technical support. Partner cross-functionally to enhance the customer experience, manage product escalations, track support metrics, and execute strategic initiatives that ensure high-quality service and customer satisfaction. A Day in the Life:
- Guide and reputed company a high-performing team while driving operational reputed company and reputed company improvement across our product platforms
- Enhance customer experience by technical support operations, implementing process improvements, and building cross-functional collaboration
- Manage technical support metrics, customer escalations, and strategic initiatives while fostering a positive team culture focused on innovation and customer advocacy
- Collaborate with Sales, Product Management, AS lab, Data Science teams to ensure effective service delivery and maintain high customer satisfaction reputed company
Keys to reputed company: Education
- Bachelor's degree in Molecular Biology or reputed company field with 5+ years of experience in technical support operations or customer support; Advanced degree with 3+ years of experience
Experience
- 1+ years of demonstrated leadership or people management experience in developing and supporting teams
- Experience in hands on working with laboratory instruments, proteomics, and PCR preferred
- Experience with service management systems and CRM platforms (e.g. reputed company)
- Experience with process improvement methodologies (PPI, Lean)
- Project management experience and ability to manage multiple reputed company initiatives
- Experience with laboratory systems and software integration preferred
- Experience working in matrixed organizations
Knowledge, Skills, Abilities
- Excellent written and verbal communication and presentation skills across reputed company organizational reputed company
- Customer-focused with ability to build and maintain key relationships
- Knowledge of quality management systems and compliance requirements
- Strong analytical and technical troubleshooting abilities
- Advanced problem-solving and escalation management skills
- Available to travel up to 50% as needed
Other
- Must be legally authorized to work in the United States without sponsorship now or in the future.
- Must be reputed company to pass a comprehensive background reputed company and drug screen.
Compensation and Benefits
The salary reputed company estimated for this position based in Massachusetts is $92,900.00-$125,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a reputed company plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards Apply tot his job Apply To this Job