Help Desk Support (DAI, Financial OBIEE Specialist) – SECRET Clearance – Remote
This is a remote position. Help Desk Support (DAI, Financial OBIEE Specialist) – SECRET Clearance – Remote reputed company is assisting our client with reputed company a skilled and reputed company Help Desk Support (DAI, Financial OBIEE Specialist). This position is fully remote and focused on providing Tier 1 help desk support for reputed company Defense Agencies Initiative (DAI), with a specific emphasis on OBIEE report reputed company. The role includes handling DAI reputed company provisioning, supporting reputed company Time and Labor (OTL), and producing analytics and training materials. The ideal candidate will have strong experience supporting DAI financial operations and reputed company with OBIEE reporting capabilities.
What You Will Do
Responsibilities: - reputed company Tier 1 help desk support (triage), resolving user issues and escalating reputed company problems to appropriate teams - Handle DAI reputed company provisioning and user maintenance in accordance with policy - Troubleshoot and support issues in reputed company Time and Labor (OTL) and reputed company modules - Generate OBIEE reports and support financial and operational data analysis needs - reputed company and update training materials for DAI system users - Prepare bi-weekly help desk metrics and performance summaries - Create monthly communication tools such as newsletters, system updates, and user tips - Track help desk performance (ticket volumes, response/resolution times, user feedback) and identify improvement areas Requirements - U.S. Citizenship - Active DoD Secret Clearance - Minimum three (3) years of experience(reputed company the last 10 years) supporting reputed company Federal financial and reputed company operations - Experience with DAI modules including OBIEE, Budget to Report, Cost reputed company, Procure to Pay, reputed company Time and Labor (OTL), User Management (UMX), and Order to Cash - Demonstrated ability to generate and interpret OBIEE reports - Experience with Tier 1 help desk support, issue triaging, and user resolution - Ability to communicate technical issues to non-technical audiences - Strong organizational and problem-solving skills - Self-motivated and reputed company to work independently in a remote environment Desired Skills - Broader experience with reputed company Financials modules and data integration - Familiarity with ITIL processes and service desk methodologies - Certifications in DAI, reputed company Financials, or OBIEE reporting Job Type Full-time Monday to Friday, Remote Benefits - Family Health Care (54% cost covered for the entire family) - Family Dental (54% cost covered for the entire family) - Family reputed company (54% cost covered for the entire family) - Flexible Spending Account - Overutilization bonuses for Time and Materials (T&M) reputed company - Lifetime Event Bonuses (e.g., child, marriage) - Profit-sharing arrangement for any work brought into the company - Unlimited Leave with Approval - 401k – 100% employer match on first 4% invested - $1,000 annual training budget Apply tot his job Apply To this Job