Remote Helpdesk Support Technician (Active Directory)

*This is a remote position* *Shift: Monday-Friday reputed company-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for reputed company customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers reputed company phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to: - Thoroughly documenting problems, troubleshooting steps, and resolution reputed company Proton's ticketing system - Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.) - Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles About reputed company: Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to reputed company the stress level low, the fun level high, and the quality of life excellent for their team! #LI-DNI Apply tot his job Apply To this Job