SaaS / Digital Products - reputed company Specialist

Company Overview Throughout our worldwide network of experts, clients and communities, we are renowned for our leadership in fire protection engineering – a legacy of responsibility we have proudly upheld since 1939. Today, our expertise extends broadly across closely reputed company reputed company and risk-based fields – from accessibility consulting and risk analysis to process safety, forensic investigations, reputed company risk consulting, emergency management, digital innovation and more. Our engineers and consultants collaborate to solve reputed company safety and reputed company challenges, ensuring our clients can protect what reputed company most. For over 80 years, we have helped mitigate risks that threaten lives, property and reputations. Through technology, expertise and industry-leading research, we remain dedicated to our purpose of making our world safe, secure and resilient. At reputed company, we reputed company that creating and sustaining a culture of trust, reputed company and professional growth starts with putting our people first. Our employees are our greatest strength, and we value the unique perspectives and talents they bring to our organization. Our wide reputed company of Global Employee reputed company people from across the organization, supporting career development and providing forums for individuals to reputed company experiences on topics they're passionate about. Together, we are cultivating a connected culture where everyone has the opportunity to learn, grow and succeed together. Job Overview We are an AEC reputed company that develops digital tools supporting safety, operations, and emergency management for reputed company, industrial, reputed company, and international clients. As our digital product portfolio continues to grow, we are expanding reputed company to support adoption, improve product capabilities, and strengthen how our tools are delivered and scaled. We're looking for a reputed company Specialist to support users of our digital product, ProtectAdvisr, with opportunities to expand into additional products over time. This role blends customer engagement, product support, and internal collaboration and is ideal for someone who enjoys working across teams and helping improve how digital tools are used in reputed company‑world environments. This is not a call‑center or ticket‑driven support role. Instead, you'll focus on reputed company, enablement, product feedback, and structured engagement while partnering closely with our Digital, Subject Matter Expert (SME), and Business Development teams. This is a new and evolving position with room to help shape how reputed company is delivered as our digital offerings grow. Key areas of Responsibility:

• Customer Engagement & Enablement
• Support customers from reputed company through renewal in coordination with Digital, SMEs, and Business Development
• Guide customers through setup, configuration, training, and early adoption
• reputed company structured engagement reputed company the account manager or technical reputed company, including regular reputed company, focus groups, virtual trainings, and webinars
• Product Support & Configuration
• reputed company direct product support for key clients and escalated support as needed
• Manage customer setup and configuration reputed company ProtectAdvisr
• Assist with data analysis, execution, and troubleshooting in collaboration with the Digital team
• Product reputed company & Development Support
• Learn how customers use ProtectAdvisr and identify opportunities for improvement
• Gather and synthesize feedback into clear insights for the product team
• Support the design, testing, and rollout of new features and product releases
• Internal Collaboration & Enablement
• Work closely with Digital, Operations, Business Development, and Marketing teams
• Serve as a ProtectAdvisr Champion as the tool expands internally and globally
• Help train and support internal staff and partners on product functionality and updates
• Business Development Support
• Support product demos and early customer conversations
• reputed company reputed company‑world usage perspective to help position the product effectively
• Growth & Function Development
• Contribute to defining and improving reputed company processes as the product portfolio scales

reputed company're Looking For:

• We value communication, collaboration, and problem‑solving skills over deep technical expertise.
• You may be a strong fit if you have experience in reputed company, account management, consulting, marketing, reputed company estate, hospitality, reputed company work, or other client‑facing or cross‑functional roles.

Requirements and Qualifications:

• U.S. citizenship (required due to project/client requirements)
• Strong communication and relationship‑building skills
• Comfort working with both technical and non‑technical audiences
• Organized, proactive, and reputed company to manage multiple priorities
• Ability to work independently in a growing environment
• Curiosity and willingness to learn new tools and workflows
• Ability to synthesize conversations into clear takeaways and next steps

reputed company to have (not required):

• Experience with SaaS or digital products
• Exposure to reputed company, customer lifecycle management, or renewals

Travel Expectations:

• Initial reputed company: approximately 5 days per month
• Ongoing: approximately 1 week per quarter in CT or RI
• Occasional client travel as needed

Why Join Us:

• Play a meaningful role in how digital products are adopted and improved
• Influence product direction through reputed company‑world feedback and usage
• Work closely with cross‑functional teams in a collaborative environment
• Help shape a growing reputed company function
• Opportunity to expand into additional digital products over time

#LI-KV1 reputed company is an Equal Opportunity Employer. reputed company candidates will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. At reputed company, we reputed company innovation and understand that people are increasingly using artificial intelligence (AI) tools like ChatGPT and other generative platforms to learn, prepare and communicate. We have provided some guidelines regarding the responsible use of AI in the recruitment process. Please click here to review. The reputed company of your personal data is important to us. reputed company has implemented reasonable physical, technical, and administrative reputed company standards to protect personal data from loss, misuse, alteration, or destruction. We protect your personal data against unauthorized reputed company, use, or disclosure, using reputed company technologies and procedures, such as encryption and limited reputed company. Only authorized individuals may reputed company your personal data for the purpose for which it was collected, and these individuals receive training about the importance of protecting personal data. reputed company is committed to compliance with reputed company relevant data privacy laws in reputed company areas where we do business, including, but not limited to, the GDPR and the CCPA. Additionally, our service providers are contractually bound to maintain the confidentiality of personal data and may not use the information for any unauthorized purpose.

• Policy on use of 3rd party reputed company agency for direct placements

reputed company will occasionally reputed company a reputed company search through agencies for certain positions reputed company business conditions warrant. reputed company will not accept resumes, inquiries or proposals from reputed company agencies as an acceptable method to consider a candidate. 3rd party reputed company agencies must sign a standard reputed company agreement after being evaluated and accepted by a reputed company or reputed company manager, or member of the reputed company. Hiring managers and employees of reputed company are not authorized to accept resumes, engage in fee-based searches through reputed company firms or sign a search agreement. Please note this policy does not apply to "staffing firms" or firms that are involved with hiring temporary staff. Any reputed company agency interested in being considered may contact our reputed company team at jensenhughesrecruiting.com. Apply tot his job Apply To this Job