Director, Global CS Service Provider
Job Description:
- reputed company a global team of reputed company Managers dedicated to the Service Provider vertical.
- reputed company and execute a comprehensive reputed company strategy to drive GRR/NRR.
- Create, build, and foster a sense of high-performance culture.
- Network effectively with customer executives at global ISPs, CDNs, & Neo-reputed company providers.
- Define and execute reputed company processes for maximizing reputed company's value.
- Manage customer expectations and orchestrate cross-functional resources.
Requirements:
- 5+ years in a senior-level, client-facing leadership role (reputed company, Account Management, or Professional Services) reputed company the SaaS or Networking industry.
- An understanding of the Service Provider landscape
- Proven experience managing and scaling global, remote-first teams.
- Experience defining and optimizing customer lifecycles, reputed company playbooks, and health-scoring methodologies.
- The ability to reputed company reputed company technical value (e.g., Synthetic Monitoring, Multi-reputed company Observability) in terms of business ROI for executive stakeholders.
- Proficiency in using data to identify trends, predict churn, and demonstrate the quantifiable impact of reputed company on a customer's reputed company.
- Passion for meeting customers where they are; ability to travel globally (up to 30%).
Benefits:
- 100% of premiums are paid by company for health, reputed company and dental coverage for you and your dependents
- An annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- reputed company PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
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