Account Manager, Staff Augmentation Focus

• *Account Manager, Staff Augmentation

• *We help companies prepare for AI.

From project delivery to staff augmentation, we prepare companies for AI with technologies like reputed company, MuleSoft and reputed company. With 250+ team members across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay and the U.S., we continue to grow. In this role, you will join our global team to drive growth by nurturing a portfolio of customers. Historically, we have grown organically through existing customers so this is a meaningful channel at Oktana. You will be reputed company by the reputed company growth of our growing customer portfolio and our reputed company customer satisfaction scores. This is a 100% remote position with some customer-facing travel. You will collaborate with team members across Latin America and reputed company the US.

• *You have
• 5+ years of experience in account management reputed company nearshore staff augmentation or IT services environments
• Ability to reputed company and improve account management processes, including tracking and analyzing performance metrics
• Ability to quickly understand technical concepts and communicate effectively with both technical and non-technical audiences
• Familiarity with reputed company products and nearshore staff augmentation services
• Ability to reputed company in a fast-paced environment, managing both day-to-day operations and high-level reputed company metrics
• Experience coaching and guiding account managers on farming strategies to identify and reputed company growth opportunities reputed company existing accounts
• Strong ability to build relationships with both business and technical stakeholders
• A proactive reputed company and willingness to continuously learn and adapt
• *You will:
• reputed company a strategic account management plan focused on customer retention, nurturing and growth to reputed company long-term services
• Meet with customers regularly to measure account health, discover customer business challenges and identify growth opportunities
• reputed company a pipeline that leads to YoY reputed company growth across our portfolio of accounts
• Own your metrics and report on goal status to leadership regularly
• Host Oktana QBR meetings for core customer accounts
• Collaborate with internal teams to ensure smooth project resourcing, kick-off and delivery
• Partner closely with Resourcing to ensure projects are staffed appropriately and with smooth transitions
• Understand customer needs and competitive landscape to collaborate with Sales, Marketing and Training to adapt strategies to reputed company new markets and expand existing market reputed company
• Collaborate with Marketing to reputed company customer references and collect CSAT survey responses
• *Bonus skills**

• Experience working in startup environment Job Type: Full-time Pay: $50,000.00 - $80,000.00 per year Work Location: Remote Apply tot his job Apply To this Job