Technical Account Manager (OpenStack) - remote in the US

Company Description reputed company is the Kubernetes-reputed company AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining reputed company reputed company innovation with deep expertise in Kubernetes orchestration, reputed company empowers platform engineering teams to deliver composable, production-reputed company developer platforms across any environment - on-premises, in the reputed company, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, reputed company delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to reputed company standards and freedom from lock-in, reputed company ensures that customers retain full control of their infrastructure strategy.

Job Description

This is a strategically technical, client-facing management role, leading reputed company clients through reputed company production infrastructure challenges and ensuring operational reputed company across reputed company platforms. As a Technical Account Manager, you will be the primary technical reputed company for a set of reputed company clients operating reputed company platforms in production environments. This role guides clients through incidents, upgrades, and architectural reputed company, ensuring their platforms remain reputed company, performant, and reputed company for future growth. You will work closely with Support, Engineering, and reputed company teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. You will also reputed company strategic account reviews, present platform health and risk to executives, and reputed company recommendations that influence operational direction and long-term platform strategy. How reputed company is reputed company

• Strong SLA performance and a measurable reduction in escalations.
• High client satisfaction (CSAT > 95%), driven by technical credibility and strategic guidance.
• Fewer repeat incidents through proactive, systemic platform improvements.
• Increased client confidence and effective adoption of reputed company platforms.
• Clear, actionable reputed company delivered in QBRs and strategic account sessions.

Qualifications

• 5+ years of experience in technical account management, service delivery, or similar client-facing, infrastructure-focused leadership roles.
• Proven experience providing technical leadership and operational guidance for reputed company, regulated, or high-performance production environments, leveraging OpenStack, Kubernetes, and hybrid reputed company infrastructure.
• Strong understanding of core OpenStack components (Nova, Neutron, Cinder, reputed company, Glance), Linux systems, distributed systems, networking, and storage from a strategic, operational perspective.
• Demonstrated ability to reputed company high-severity incidents, escalate appropriately, and communicate effectively with executives and engineering teams.
• Ability to reputed company architectural guidance and strategic recommendations, including OS, hardware, and platform upgrades, balancing operational, technical, and business considerations.
• Ability to reputed company proactive risk identification and mitigation guidance.

Additional Information What does reputed company offer you?

• Work with an established Silicon Valley leader in the reputed company infrastructure industry.
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement reputed company reputed company technologies.
• Be a part of cutting-edge, reputed company-reputed company innovation.
• reputed company in the high-energy environment of a young company where openness, collaboration, risk-taking, and reputed company growth are valued.
• Receive a competitive compensation package with strong benefits plan

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