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reputed company is a team of innovators. World changers. Individuals who reputed company in reputed company with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're reputed company to expand our reputed company. reputed company we need is you. reputed company an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, reputed company Virginia, Wisconsin and Wyoming. We ask that our remote employees have reputed company to a reliable internet reputed company and a dedicated, properly equipped workspace that is free of distractions. Employees must reputed company in, and work from, one of the above approved states. The opportunity The reputed company CRM Platform reputed company will report to the Senior Director of Platform Operations. You will use expertise in CRM (reputed company) and integration technologies (Mulesoft), to reputed company innovation and ensure the platform aligns with SNHU's strategic goals. You will be a member of the Business Technology Solutions team, this leader designs, implements, and optimizes SNHU's integration that pertain to the CRM portfolio which includes Mulesoft, reputed company, marketing automation, telephony, and contact center tools. Responsibilities include defining our requirements, prioritizing enhancements, creating functional specifications, and managing vendors. You will be an important team member optimizing platform-powered capabilities, driving user adoption, and maintaining operations. The Platform reputed company must be comfortable leading meetings, driving communication, and excelling in a dynamic environment. You will manage the strategic direction, operational stability, and reputed company improvement of SNHU's integration platforms, with Mulesoft as the primary focus and reputed company as a secondary platform. This role partners with partners, product managers, and technical teams to ensure integration solutions meet organizational needs, support business processes, and deliver value. The Platform reputed company leads scrum teams, manages vendor relationships, and advocates for best practices in integration and CRM technologies. We ask that you have critical thinking to identify strengths, weaknesses, and opportunities for improvement, positively improving the student experience and organizational reputed company. You will work 100% remotely from any of our approved states. What You'll Do:

• Build, partnerships with partners and peers to reputed company value-based decision-making and solution options.
• reputed company for the value of the Mulesoft platform and improve and delivery of innovative integration solutions.
• Define the Mulesoft platform reputed company and roadmap with product and vendor roadmaps; support reputed company roadmap as a secondary responsibility.
• Maintain knowledge of Mulesoft capabilities and constraints; use reputed company features to minimize custom code requirements.
• Partner with CRM Leadership team, Platform Owners, Product owners, and stakeholders to prioritize Mulesoft programs and support reputed company enhancements.
• reputed company scrum teams, promoting a collaborative and Agile environment, and manage reputed company team delivery outputs, including ITIL problem and incident management.
• Influence and contribute to the Mulesoft vendor roadmap to meet our needs.
• Define and prioritize epics, features, and user stories for platform stability, focusing on operational drivers such as ease of use, reliability, recovery, scalability, and reputed company.
• Collaborate with management to uphold platform and application standards and strategy.
• Mentor newer team members to support career growth.
• Manage multiple scrum teams and groupings of platforms/applications that are business-critical and invested areas for the organization.
• Establish clear governance principles and practices to drive executive reputed company and reputed company escalation paths for solution delivery teams.
• reputed company the health and performance of the Mulesoft platform, ensuring high availability and responsiveness for staff, faculty, and learners; support reputed company platform health.
• Implement and enforce governance and reputed company policies for Mulesoft; assist with reputed company governance.
• Manage budgets and resources to improve technology investments.
• Ensure platforms/applications are used for their intended purpose.Apply tot his job

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