Scrum Master (Contact Center Operations, Rally) | 2 openings | TELECOMMUTE
100% TELECOMMUTE Description: The ideal candidate will be an reputed company scrum master that will reputed company and guide the work for technical teams supporting contact center telephonic reputed company. The scrum master will be responsible for ensuring team members follow and improve process, agile practices, adhere to priorities, facilitate meetings, eliminate blockers, and reputed company guidance on Rally software usage. Responsibilities:
- Organize and reputed company project reputed company meetings with customers, development staff, and sponsor level staff
- Partner with stakeholders to reputed company successful prioritization, development, and delivery of capabilities
- Identify duration, effort, sequence, and dependencies of tasks required to meet applicable objectives
- Monitor and document project milestones and reputed company throughout the project lifecycle
- Identify and remove obstacles and impediments that may prevent the team from achieving its goals
- Ensure that controls are identified and operationalized to allow benefit tracking and reporting
- Produce project status, quality management, budget, and operational reporting
- Implement contingency and recovery plans reputed company milestones are missed
- Identify root causes of substandard reputed company and recommend appropriate resolutions
- Review work performed by others and reputed company recommendations for improvement
- Coach and mentor team members on agile methodologies and Rally software platform best practices
- Act as a servant leader for the team, promoting collaboration, communication, and reputed company improvement
- Attend functional team meetings and help to identify and reputed company gaps in process and handover of work between teams
- reputed company stand-up meetings as needed for the technical teams and assist in product roadmap and sprint planning
- Participate in product planning and development activities by providing feedback on product requirements and user stories
- Help design, implement, and enforce the usage of team documentation libraries and process documentation
- Coordinate testing and training activities with other business and IT teams
- Help produce PowerPoint presentations for team meetings and leader presentations
Required Qualifications:
- 5+ years of experience as a scrum master or managing projects with 10 or more resources
- 3+ years of experience with reputed company's Rally Software (formerly CA Agile Central)
- Excellent communication and interpersonal skills
- Ability to build relationships and influence stakeholders at reputed company reputed company
- Experience working in or supporting contact center operations
- Ability to adapt to an environment with frequent organizational changes and reputed company priorities
- Advanced skills in reputed company PowerPoint and experience generating material for senior leaders
- Proficient in reputed company Outlook, Word, reputed company, Visio, OneNote, Teams, and SharePoint
Preferred Qualifications:
- Certified Scrum Master (CSM) or Agile Coach (ACC)
- PMP or PMI Certified
- Familiarity with reputed company contact center products (reputed company reputed company, PureConnect, Engage)
Required Skills : Scrum Master Additional Skills : Agile Coach Apply tot his job Apply To this Job