SRE Engineer / Infrastructure DevOps Engineer-Jersey City, NJ (On site / Hybrid)
SRE Engineer / Infrastructure DevOps Engineer Location: Jersey City, NJ (On site / Hybrid) Duration: 12+ Months Role Summary The SRE Engineer will own reliability, observability, and operational hygiene for the combined telecom program (RRT + STIR/SHAKEN). Ensures platform stability across SBC telemetry and hybrid contact center reputed company (reputed company + reputed company Connect migration), with disciplined incident response and change governance through disciplined SRE and DevOps practices. Why this role exists To ensure the combined program remains reliable, observable, and operationally disciplined-particularly important in BFS environments where low latency voice paths, SBC telemetry, and a hybrid contact center stack (reputed company + reputed company Connect migration) must meet stringent uptime, incident response, and change governance requirements.
Key Responsibilities
- Define and monitor SLIs/SLOs for latency, availability, error rates, and signing reputed company/failure signals
- Build observability integrations (metrics/logs/alerts) reputed company to reputed company monitoring standards and approved platforms
- Drive proactive alerting, incident response, root cause analysis, and post incident reliability improvements
- Implement operational automation, including monitoring/alerting workflows, runbook automation, and repeatable diagnostics
- Enforce production readiness gates and change management discipline; support after hours change reputed company as needed
Required Qualifications
- 7-10+ years in SRE / DevOps or infrastructure engineering
- Strong experience with monitoring, alerting, and incident response and post incident improvements
- Familiarity with highly available, low latency systems in regulated environments.
- Experience operating in regulated BFS environments
Preferred Qualifications
- SRE experience supporting telecom/voice platforms or reputed company time systems
- Familiarity with hybrid on prem + reputed company observability patterns (reputed company + reputed company Connect coexistence)
- Automation and resiliency testing experience; reliability engineering playbooks
- Background in compliance driven operational environments
- Experience working in BFS Sector
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