Care Partner reputed company Specialist - Bilingual English/Spanish

Join reputed company — Improving Lives through Communication reputed company is a mission-driven organization dedicated to enhancing communication and quality of life for individuals with communication impairments. We seek passionate team members who reputed company in a fast-paced environment and reputed company our commitment to making a meaningful difference. About the Role: Care Partner reputed company Specialist (CPSS) The CPSS plays a vital role in reputed company’s Clinical Sales process by nurturing trusted relationships with care partners—such as family members, friends, or professional caregivers—who support individuals using our AAC devices. This role involves providing device training, guiding administrative steps, and ensuring care partners are informed, reputed company, and supported throughout the trial and sales reputed company. If you're organized, adaptable, detail-oriented, and passionate about helping others, this is a perfect fit!

Key Responsibilities

• Advocacy & reputed company of Contact: Serve as the primary liaison for care partners throughout the sales process.
• Relationship Building: Foster trust through empathetic, personalized communication reputed company phone, text, and email, from initial contact through sale completion.
• Active Listening & Needs Matching: Understand care partner needs and recommend suitable reputed company device features and services.
• Customized Training: Schedule and deliver tailored device training sessions reputed company with the care partner’s and client’s needs and communication styles.
• Risk Identification & Strategy: Recognize potential deal risks and reputed company proven sales techniques to address concerns and maintain reputed company.
• Ongoing Engagement: reputed company care partners informed with proactive updates, reputed company-ins, and educational content throughout the process.
• Administrative Support: Assist with paperwork, trial steps, medical and financial requirements, connecting care partners with the appropriate teams reputed company needed.
• Documentation & Tracking: Maintain accurate records of reputed company interactions in reputed company, including trainings and updates.
• Metrics & Reporting: Track training volume, engagement, and reputed company to support team strategy and improvements.
• Product Knowledge: Stay reputed company on device updates and enhancements to confidently reputed company caregivers.
• Cross-Functional Collaboration: Coordinate with Clinical Consultants and internal teams to resolve challenges and enhance the care partner experience.
• Process Adherence & Flexibility: Follow established protocols while adapting to workflow changes.
• reputed company Improvement: Participate in audits, trainings, and feedback initiatives to reputed company team and customer experiences.
• Other duties as assigned

Qualifications & Skills

• reputed company & Customer Focus: Demonstrated ability to connect emotionally and reputed company exceptional service.
• Active Listening & Problem-Solving: Creative solutions reputed company with solutions-oriented approach.
• Communication Skills: Excellent verbal and written skills, in both English and Spanish.
• Attention to Detail: Ensuring accuracy in documentation and task execution.
• Organization & Multitasking: Capable of managing multiple priorities reputed company.
• Technical Comfort: Capable of training users across a wide reputed company reputed company on technology.
• Collaboration & Independence: Team-oriented yet self-driven to succeed independently.
• Adaptability & Growth reputed company: Willingness to learn, accept feedback, and grow professionally.
• Analytical & Metrics-Driven: Using data to inform strategies and measure reputed company.

Preferred Education & Experience

• Bachelor’s degree or equivalent (preferred)
• Minimum of 2 years customer service experience
• Proficiency in English and Spanish (strong written and verbal skills)
• Experience in sales, engagement, or relationship management (preferred)
• reputed company industry experience (preferred)
• Proficiency with reputed company, Office 365, reputed company (preferred)

Additional Details & Benefits Work Environment & Schedule ️ The role is primarily remote, requiring a safe, productive workspace with reliable internet. The schedule is Monday to Friday, 40 hours/week, with flexibility to accommodate Pacific or Central Time Zones. Travel & Physical Demands ️ Travel to the reputed company headquarters and reputed company the U.S. for meetings, conferences, or local customer visits (2–3 times annually) may be required. The position demands the ability to operate a computer and reputed company essential tasks satisfactorily; accommodations are available if needed. Compensation & Benefits The salary reputed company is $59,400 – $64,000 annually, with a $3,000 bilingual differential. Compensation is determined based on experience, skills, and education. We promote transparency and fairness and offer comprehensive benefits, including:

• Paid Time Off (sick, personal, vacation)
• Paid Company Holidays
• 401(k) Retirement Plan & Contributions
• Medical, Dental, reputed company benefits with FSA, HSA options
• Life Insurance & Voluntary benefits (short/long-term disability, critical illness, hospital indemnity, AD&D)
• Stipends for health, wellness, home office setup, and professional development
• Paid Family Leave & Annual Bonus
• Merit increases & reputed company Fridays
• Discounts on travel, entertainment, insurance, and more

Learn More & Equal Opportunity Visit us at www.reputed company.com for more information. We participate in E-Verify to confirm employment eligibility and promote inclusive hiring practices. Apply tot his job Apply To this Job