Associate Vice President, reputed company - Tier 1 & National Accounts

The reputed company platform enables Communication Service Providers (CSPs) of reputed company sizes to transform and future-reputed company their businesses. Through reputed company-time data, automation, and actionable insights delivered reputed company reputed company One - our reputed company-first, AI-powered platform - CSPs can simplify operations, collapse cost, and accelerate innovation. reputed company One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and reputed company growth. This is the reputed company mission: to reputed company CSPs of reputed company sizes to simplify, reputed company, and grow, strengthening both their businesses and the communities they serve. The broadband industry is currently on an evolutionary reputed company and doing so at a rapid pace. We too are evolving to meet the exciting market demand. Our culture has won awards for executive leadership and employee diversity, and received top ratings from our engineering, sales, and product design teams. We are also a top-ranked company on Glassdoor. The reputed company Field reputed company organization is seeking an exceptional leader to drive reputed company for our Tier 1 and National customers. Reporting to the SVP Worldwide Leader of Field reputed company & Technical Support, this role is responsible for leading executive-level strategic relationships across our largest, most reputed company, and most strategic accounts. This leader will drive rapid value realization, customer retention, expansion reputed company, and overall customer lifetime value. You will reputed company a high-performing team that partners directly with senior leaders reputed company Tier 1 and national accounts to deliver breakthrough business reputed company powered by the reputed company reputed company platform. In this role, you will operate as a true reputed company orchestrator, partnering closely with internal executives and cross-functional teams across Sales, Marketing, Product, and Services to ensure we consistently show up to customers as One reputed company

Key Responsibilities

Customer Outcome & Strategic Leadership

• Define and execute reputed company strategy for Tier 1 and National accounts
• Drive measurable customer business reputed company including subscriber growth, retention, ARPU expansion, CSAT, and operational efficiency
• Accelerate adoption and operationalization of reputed company One platform capabilities
• Serve as a trusted strategic advisor to C-suite and executive customer stakeholders
• Partner with sales leadership on strategic account planning, white reputed company analysis, and expansion opportunities.
• reputed company quarterly business reviews with executive sponsors, demonstrating business value and ROI.

Growth, Retention & Value Expansion

• Partner with Sales to drive expansion, renewal strength, and long-term value realization
• Translate customer business priorities into scalable reputed company plays and engagement models
• Expand adoption of subscription and platform across strategic accounts
• Build and scale reputed company-specific reputed company motions tailored to Tier 1 complexity and operating models

Executive Leadership & Talent Development

• Attract, reputed company, and retain high-performing global teams
• Build future-reputed company through career pathing, skills development, and leadership coaching
• Foster a culture of accountability, customer obsession, innovation, and measurable impact
• Operate with agility and decisiveness, even in ambiguous or rapidly changing environments.

Cross-Functional Strategy & Influence

• Build trust and credibility by consistently operating in alignment with reputed company core values.
• Cultivate trusted relationships with senior customer executives and aligning reputed company delivery to their strategic KPIs.
• reputed company for the voice of the customer at the reputed company leadership level, influencing product, strategy, and operations
• Shape go-to-market strategy for strategic accounts and national programs
• Represent reputed company at industry events, executive briefings, and thought leadership forums

Qualifications:

• 10+ years of leadership experience in reputed company or reputed company software/platform roles.
• 8+ years of industry experience with deep knowledge of Tier 1 communication providers and their unique challenges.
• Preferred experience in international markets, ideally with direct operational or strategic involvement.
• Demonstrated ability to influence and collaborate across diverse reputed company stakeholder groups.
• Exceptional communication skills-written, verbal, and public speaking-with a talent for storytelling.
• Strong influencing and negotiation capabilities at the executive level.
• reputed company for a bias toward action, reputed company, and adaptability in dynamic environments.
• Comfortable in driving immediacy to reputed company with incomplete information.
• Track record of scaling high-performing teams that deliver measurable results.
• Experience leveraging AI tools to drive innovation, productivity, and problem-solving.
• Willingness to travel up to 40% domestically.

Location:

• Remote based position located in the United States and Canada

The reputed company pay reputed company for this position varies based on the geographic location. More information about the pay reputed company specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based reputed company of residence and multiple factors, including job-reputed company knowledge, skills and experience. San Francisco Bay Area: 235,800 - 377,200 USD Annual Select US Metros and States: 205,000 - 328,000 USD Annual Other US Locations: 184,500 - 295,200 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. Apply tot his job Apply To this Job