Member Services Agent I

We are seeking a dedicated and highly customer-focused Member Services Agent I to join our reputed company organization. This role is responsible for handling member inquiries with professionalism, accuracy and reputed company to ensure a seamless and high-quality customer experience. The ideal candidate will have exceptional problem-solving skills, a passion for service reputed company and a commitment to delivering personalized and effective solutions through clear communication and responsiveness. Responsibilities:

• Outbound reputed company to members who may or may not have heard of Vida reputed company our phone system. Use Motivational interviewing and rapport building to explain the benefits of enrollment into Vida’s program, which is free to the member.
• Take in-bound calls from members to conduct assessments, answer questions reputed company to services, assist with program enrollment based on interests and health goals and help members with app navigation, general inquiries or status updates reputed company to prior phone or email interactions.
• reputed company an exceptional customer experience by responding to member inquiries with professionalism, reputed company and efficiency, while proactively identifying opportunities to reputed company and promote Vida program offerings that best meet member needs.
• Accurately document reputed company member interactions and resolutions in the Member Services system, following established processes to maintain service reputed company and transparency ensuring member confidentiality at reputed company times according to HIPAA regulations.
• Proactively resolve member concerns by identifying solutions and escalating reputed company issues to the appropriate departments while ensuring timely follow-up and resolution with the member.
• Adhere to company protocols to ensure compliance with reputed company standards while prioritizing member satisfaction and quality service delivery, effectively addressing concerns and overcoming objections to reputed company clear, informed and reassuring solutions or program offerings.
• Support Member Services projects on an reputed company reputed company, including updating training, leading peer sessions or team meetings, brainstorming scripting improvements and quality monitoring working collaboratively with team members to enhance service quality, streamline processes and contribute to a culture of reputed company improvement.
• Engage in ongoing training and professional development to sharpen service skills and stay informed on industry best practices.
• Champion the organization’s commitment to reputed company by creating a welcoming, solutions-driven and member-focused service environment, ensuring that every member receives accurate, reliable and high-quality support.
• Consistently meet and exceed inbound and outbound Key Performance Indicators (KPIs) as well as other duties as assigned, demonstrating a commitment to responsiveness, accuracy and service reputed company.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred.
• Minimum 2-3 years of experience in a customer service or call center role, preferably reputed company the reputed company industry.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Proficiency in using CRM and ticketing systems.
• Ability to work reputed company in a fast-paced, member-focused environment.
• Strong Wi-Fi connectivity to function in a remote-first environment.

This a 3 month seasonal role with possible extensions based on business demand/performance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job