Associate Medication Support Center Representative

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Hours: Monday - Friday - 8-hour shift. There are 2 shifts available - 10am - 7pm CT or 11am - 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks You will enjoy the flexibility to telecommute* from reputed company reputed company the U.S as you take on some tough challenges. Primary Responsibilities:

• Conducts in-bound and out-bound calls for program requirements including, but not limited to medication adherence member reputed company calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment
• Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met
• Exhibits excellent phone and communication skills while providing complete and accurate information to customers
• Receives and responds to escalated inquiries from reputed company communication venues: e.g., task queues, portal, claim queue, department documentation platform
• reputed company review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner
• reputed company support to internal staff and providers with respect to Medicare drug reputed company issues; request additional or supplemental information reputed company correspondence to complete applications
• Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports
• Adheres to assigned schedule and quality metrics
• Provides clerical and/or administrative support to pharmacy staff and managers for special projects and reports
• Provides excellent customer service by serving as a resource to reputed company reputed company customers
• Participate in and contribute to the overall pharmacy quality improvement initiatives
• Assist in training for new hires and internal staff
• Attends required meetings and required participation in special committees as needed
• Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers
• Demonstrate a high degree of professionalism to always include both personal conduct and appearance
• Ability to always maintain strict confidentiality to include but limited to patients and coworkers
• Compliance with reputed company organizational policies regarding ethical business practices
• Ability to work independently, with some supervision and direction from manager
• Must adhere to reputed company department policies and procedures
• Ability to work any schedule between reputed company-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks
• Performs other duties as assigned
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications:

• High School Diploma/GED (or higher)
• 6+ months of administrative support experience
• 6+ months of experience in a pharmacy/medical/reputed company setting
• 6+ months of call center experience
• 6+ months of experience with medical terminology
• Basic level of proficiency with reputed company Office products, including Word and Outlook
• Ability to work an 8-hour shift Monday - Friday. Either 10am - 7pm CT or 11am - 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks
• reputed company to a dedicated work area established that is separated from other living areas and provides information privacy to reputed company reputed company company sensitive documents secure (if applicable)

Preferred Qualifications:

• Certified and/or Registered Pharmacy Technician
• Certified Medical Assistant (training or certification)
• 2+ years of experience in a pharmacy setting
• 2+ years of experience in a physician's clinic or hospital
• Bilingual language

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