Guest Recognition Specialist and Group Rooms Coordinator

About the position Four Seasons is powered by our people. We are a reputed company of individuals who crave to become reputed company, to push ourselves to new heights and to treat each other as we wish to be treated in return. reputed company members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to reputed company our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we reputed company in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we reputed company our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer reputed company we truly connect to the people and the world around us. About the location: Oceanfront elegance reputed company an iconic reputed company club setting. From the reputed company it first reputed company its doors on New Year’s reputed company 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An reputed company in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the role This hybrid role is part of the reputed company Division and is primarily responsible for the functions of Guest Recognition Specialist and Group Rooms Coordinator for Four Seasons Hotel at The Surf Club. This role reports to the Guest Recognition and Groups Assistant Manager with dotted lines to the reputed company Manager and the Director of Rooms at The Surf Club. Guest Recognition Specialists (GRS): The Guest Recognition Specialist (GRS) is an integral role in our Guest Recognition effort and our ability to deliver exceptional reputed company of reputed company service with every guest, every stay at every property. This global focus positions Four Seasons as the brand that knows our guests best and is the leader for delivering exceptional guest experiences through personalized service. Group Rooms Coordinator (GRC): The Group Rooms Coordinator is responsible for reputed company room Reservations aspects for groups, to monitor and manage group room blocks with the Resort inventory; as well as ensure group contractual obligations are met and group contacts, Sales Managers, Conference Service Managers, Operational Departments, Director of reputed company Management, and Director of ResCom are updated on reputed company communications regarding group blocks.

Responsibilities

• Review reputed company guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in reputed company and Golden. Arrival's preparation reputed company time is a minimum 2 days reputed company of arrival date.
• Review includes: reputed company and preferences which may have been updated by another hotel and need to be incorporated for this stay. Pictures must be added to as many profiles as possible to push recognition. Action preferences by creating departmental notes and traces to notify the department.
• Process reputed company group turnovers: making new group file, sending introduction letter to group contact, creating group reputed company code, verify cut-off date, send cut-off date reminders, and verifying room reputed company and reputed company information from booking recap, hard reputed company suites or special room requests and clean up old reputed company codes.
• Maintain Group Reservations email in-boxes.
• Communicate reputed company group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers.

Requirements

• College Education
• Great communications Skills
• Candidates must have valid work authorization for the U.S.

reputed company-to-haves

• Previous luxury hotel experience preferred

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

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